IT Manager
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Key skills for this role
About the Role
Accor seeks an IT Manager to oversee the hotel's IT infrastructure, including servers, networks, and hospitality systems. The role ensures system uptime, cybersecurity, vendor coordination, and IT project execution.
Key Skills for This Role
Responsibilities
- Manage and maintain the hotel's IT infrastructure, including servers, workstations, network equipment, Wi Fi, and internet connectivity
- Ensure the continuous operation of hotel systems, including PMS, POS, reservation systems, key card systems, accounting software, and other hospitality applications
- Monitor system performance and resolve hardware, software, and network issues promptly
- Implement and maintain cybersecurity measures, including antivirus protection, firewalls, data backup, disaster recovery, and access controls
- Manage user accounts, email systems, and permissions for all employees
- Coordinate with software and hardware vendors for installation, maintenance, upgrades, and support
- Plan and execute IT projects, including system upgrades, new technology implementations, and infrastructure improvements
- Maintain inventory of IT assets, software licenses, and equipment
- Develop and maintain IT policies, procedures, and documentation
- Provide technical support and training to hotel staff
- Ensure compliance with data privacy regulations and company information security standards
- Monitor and manage IT budgets, maintenance contracts, and procurement of IT equipment
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum of 5 years of IT experience, with at least 2 years in a managerial or supervisory role
- Experience in the hospitality industry is preferred
- Strong knowledge of Windows Server, Microsoft 365, Active Directory, networking, virtualization, and cloud services
- Experience with hotel systems such as PMS, POS, door lock systems, IPTV, and CCTV is an advantage
- Knowledge of cybersecurity principles and best practices
- Professional certifications such as CompTIA Network+, Security+, Microsoft, Cisco (CCNA), or ITIL are desirable
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
- Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.
- Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Key Responsibilities
- Manage and maintain the hotel's IT infrastructure, including servers, workstations, network equipment, Wi Fi, and internet connectivity.
- Ensure the continuous operation of hotel systems, including PMS, POS, reservation systems, key card systems, accounting software, and other hospitality applications.
- Monitor system performance and resolve hardware, software, and network issues promptly.
- Implement and maintain cybersecurity measures, including antivirus protection, firewalls, data backup, disaster recovery, and access controls.
- Manage user accounts, email systems, and permissions for all employees.
- Coordinate with software and hardware vendors for installation, maintenance, upgrades, and support.
- Plan and execute IT projects, including system upgrades, new technology implementations, and infrastructure improvements.
- Maintain inventory of IT assets, software licenses, and equipment.
- Develop and maintain IT policies, procedures, and documentation.
- Provide technical support and training to hotel staff.
- Ensure compliance with data privacy regulations and company information security standards.
- Monitor and manage IT budgets, maintenance contracts, and procurement of IT equipment.
Additional Responsibilities
- Support conference and meeting technology, including audiovisual equipment and presentation systems.
- Ensure business continuity through regular data backups and disaster recovery testing.
- Stay informed about emerging technologies and recommend improvements that enhance hotel operations and guest experience.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of IT experience, with at least 2 years in a managerial or supervisory role.
- Experience in the hospitality industry is preferred.
- Strong knowledge of Windows Server, Microsoft 365, Active Directory, networking, virtualization, and cloud services.
- Experience with hotel systems such as PMS, POS, door lock systems, IPTV, and CCTV is an advantage.
- Knowledge of cybersecurity principles and best practices.
- Professional certifications such as CompTIA Network+, Security+, Microsoft, Cisco (CCNA), or ITIL are desirable.
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