IT Manager
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Key skills for this role
About the Role
IHG is seeking an IT Manager for voco Doha West Bay Suites to manage IT systems, hardware, and software. The role includes overseeing disaster recovery, risk management, vendor compliance, and system security.
Key Skills for This Role
Responsibilities
- Manage information technology systems, hardware and software applications to hotel IT standards
- Oversee development and implementation of a disaster recovery plan
- Undertake routine risk management and audit processes
- Develop troubleshooting guide and train key staff
- Ensure operating systems, licenses and service agreements are up to date
- Monitor file server performance, back ups and system performance
- Manage system and firewall security and implement updates
- Update IT policies and procedures
- Maintain user database and ensure user profiles are updated
- Manage users and accounts in accordance with IT standards
- Develop and manage IT business process strategy
- Attend to system maintenance and breakdown requirements
Requirements
- Experience managing IT systems, hardware, and software
- Knowledge of disaster recovery and risk management
- Ability to train staff in IT systems
Full Job Posting
Your day to day
- Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.
- Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
- Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco® Doha West Bay Suites IT standards.
- Develop a troubleshooting guide and train key staff in IT systems and application use.
- Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.
- Monitors file server performance, back ups and system performance in line with agreed standards.
- Manage system and firewall security and implement updates as required.
- Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.
- Maintain user database and ensure user profiles are updated in accordance with personnel changes.
- Manage, users and accounts in accordance with voco® Doha West Bay Suites IT standards.
- Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
- Attend to system maintenance and breakdown requirements in a timely manner.
What we need from you
- Comply with and ensure adherence to all of the hotel’s policies and procedures
- Comply with all occupational health and safety policies and procedures
- Attend all schedule meetings
- Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties
- Maintain in good working order all hotel property
- To maintain a positive and professional attitude at all times
- Liaise with senior management daily
- Ensure effective inter department communication
- Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard
- Communicate effectively with all other departments
- Be able to identify problems and implement solutions
- Attend meetings, training sessions and any other required meeting or training session.
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