Housekeeping Coordinator
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Key skills for this role
About the Role
IHG is hiring a Housekeeping Coordinator in Doha to manage room assignments, guest requests, and administrative tasks. The role requires 2+ years of housekeeping experience in a 4-5 star hotel and strong coordination skills.
Key Skills for This Role
Responsibilities
- Order all guest room amenities, cleaning chemicals and other consumables
- Follow up on all guests by performing courtesy calls to ensure high guest experience
- Update productivity reports
- Update all deep cleaning and other operational data sheets
- Coordinate daily allocation of guest rooms and public areas to Housekeeping Attendants
- Maintain clear and timely communication between Housekeeping Office, team, Front Office, Engineering, Laundry, and other departments
- Monitor room status updates and ensure rooms are cleaned, inspected, and released in a timely manner
- Manage and maintain Lost & Found process
- Prepare daily housekeeping reports including room assignments, status, productivity
- Respond promptly to guest requests and coordinate with housekeeping team
- Ensure compliance with IHG brand standards, hotel policies, and health, safety, security procedures
- Maintain accurate housekeeping records, filing systems, and administrative documentation
Requirements
- Minimum 2 years Housekeeping Experience in a 4 5 Star Hotel
- Ability to speak and understand English confidently and clearly
- Able to read and write English
- Good understanding of various housekeeping software like PMS, Material ordering tool, Guest experience tool, Payroll related tools
- Between 22 to 30 years of Age
- Professionally groomed
- Able to work well independently
- Should be sturdy and medically fit
Full Job Posting
Your day to day
- Order all guest room amenities, cleaning chemicals and other consumables.
- Follow up on all guests by performing courtesy calls to ensure high guest experience.
- Update productivity reports.
- Update all deep cleaning and other operational data sheets.
- Coordinate daily allocation of guest rooms and public areas to Housekeeping Attendants.
- Maintain clear and timely communication between departments.
- Monitor room status updates and ensure timely cleaning and release.
- Manage and maintain Lost & Found process.
- Prepare daily housekeeping reports.
- Respond promptly to guest requests.
- Anticipate guest needs and exceed expectations.
- Ensure compliance with IHG brand standards and safety procedures.
Personal Characteristics
- Ability to speak and understand English confidently and clearly.
- Able to read and write English.
- Minimum 2 years Housekeeping Experience in a 4 5 Star Hotel.
- Between 22 to 30 years of Age.
- Good understanding of housekeeping software like PMS, Material ordering tool, Guest experience tool, Payroll related tools.
- Can do attitude and high level of energy.
- Professionally groomed.
- Able to work well independently.
- Should be sturdy and medically fit.
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