IT Incident Manager

Requirements

• » TO BE SUCCESSFUL IN THE ROLE YOU NEED
• » Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
• » Minimum 4–6 years of experience in IT Service Management, with at least 2 years in an Incident Management role.
• » ITIL Foundation certification (v3 or v4) mandatory; ITIL Practitioner or Managing Professional preferred.
• » Proven experience managing Major Incidents in complex, multi-vendor IT environments.
• » Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
• » Strong understanding of IT infrastructure, cloud platforms, and enterprise application environments.
• » Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences.
• » Demonstrated ability to work under pressure, managing multiple priorities in a fast-paced environment.
• » ITIL 4 Managing Professional or Strategic Leader certification.
• » Experience with monitoring and observability tools (e.g., Dynatrace, Splunk, PagerDuty, OpsGenie).
• » Knowledge of DevOps and SRE practices.
• » Experience working within an ITIL-mature organization with well-defined governance frameworks.