IT Help Desk Supervisor-Saudi National

Requirements

• Bachelor's degree in information technology, Computer science, or a related field.
• Knowledge and experience in change Management
• Proven experience in managing and administering ManageEngine Service Desk or similar IT service management tools.
• Strong understanding of IT service management (ITSM) principles and practices.
• Proficiency in user account management, role-based access control, and workflow configuration.
• Experience with data analysis and report generation related to service performance metrics.
• Knowledge of system security practices and compliance requirements.
• Strong problem-solving skills and ability to recommend process improvements.
• Excellent communication and interpersonal skills to support users effectively and collaborate with IT teams.
• Familiarity with software update and patch management processes.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Preferred Qualifications:
• ITIL certification or similar IT service management certification.
• Experience in conducting training sessions or workshops for end-users.
• Knowledge of other ManageEngine products and their integration capabilities.