Credit & Collection Manager

About the Company

Role Overview

Collections Strategy and Planning

• Develop and execute collection strategies and policies aligned with company financial objectives.
• Create personalized collection action plans to resolve overdue payments and reduce outstanding debt.
• Establish credit terms and risk assessment criteria with the collection team.
• Monitor aged accounts receivable, prioritize delinquent accounts, and coordinate collection efforts.

Client Communication and Monitoring

• Contact clients to discuss overdue accounts and negotiate feasible payment arrangements.
• Maintain professional client relationships and handle escalated inquiries.
• Visit high-risk or strategic clients in person when needed to resolve disputes or revise payment terms.
• Track collection metrics, KPIs, targets, actuals, trends, and strategy adjustments.
• Provide updates and reports to the Collection Head and management.

Credit, Collaboration, and Documentation

• Develop client-specific credit policies based on segment behavior, profitability, and risk appetite.
• Evaluate and approve or decline requests for extended credit periods.
• Collaborate with sales, finance, and other departments on credit policies, disputes, reporting, and compliance.
• Maintain accurate records of collection communications and activities and identify risks to minimize financial losses.

Qualifications

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• At least 12 years of experience in collections or accounts receivable.
• Experience in the IT or technology sector is preferred.
• Proven record of meeting or exceeding collection targets.
• Proficiency in accounting software, Microsoft Office Suite, and Excel.
• Familiarity with collections management systems and databases.
• Understanding of debt collection and credit laws and regulations.
• Strong negotiation, communication, interpersonal, problem-solving, organizational, and prioritization skills.