IT Director
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Key skills for this role
About the Role
A globally iconic F&B giant seeks an IT Director in Dubai to lead strategic innovation projects, manage POS and digital payment ecosystems, and oversee enterprise data architectures.
Key Skills for This Role
Responsibilities
- Lead strategic innovation projects deploying mobile applications, self ordering kiosks, loyalty systems, and digital payment ecosystems
- Take full ownership of POS infrastructures, drive thru tech, kitchen automation, and third party delivery integrations
- Build, scale, and govern enterprise data architectures and business intelligence dashboards
- Ensure uptime, performance, and availability across corporate networks, cloud platforms, and ERP environments
- Manage technology project portfolio from blueprint to rollout and oversee CAPEX/OPEX budgets
- Lead vendor negotiations and SLA frameworks
Requirements
- Minimum 8 years of progressive IT experience, with at least 5 years in a senior IT leadership capacity
- Proven experience in high volume, multi unit retail networks (QSR, F&B, Retail, or Hospitality preferred)
- Bachelor's degree in Computer Science, IT, or Information Systems
- Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics)
- Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or cloud credentials are an advantage
Full Job Posting
The Role
- Position Title: IT Director
- Employment Type: Full Time
- Salary: up to 25,000 AED inclusive depending on experience and qualifications plus family benefits
- Job Location: Dubai, UAE
About the Client
- A globally iconic F&B giant with a rapidly expanding, high volume footprint across the UAE.
Job Description
- Lead strategic innovation projects, deploying next generation mobile applications, automated self ordering kiosks, loyalty systems, and next level digital payment ecosystems.
- Take full ownership of point of sale (POS) infrastructures, drive thru tech, kitchen automation systems, and third party delivery aggregator integrations.
- Build, scale, and govern enterprise data architectures and business intelligence dashboards.
- Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments.
- Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks.
Requirements
- Male, 45 years old and below; with a minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity.
- Proven experience navigating high volume, multi unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred.
- Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology related Master’s Degree is highly preferred.
- Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage.
- Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks.
Most important screening questions
- Do you have experience leading IT operations and digital transformation within a multi unit Retail, QSR, F&B, or Hospitality business?
- Have you managed technologies such as POS systems, self ordering kiosks, loyalty platforms, drive thru technology, kitchen automation, or third party delivery integrations?
- Have you held a senior IT leadership role with responsibility for ERP systems, cloud infrastructure, IT budgets, and technology project delivery?
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