IT Coordinator

Company

Role Overview

IT Support and Systems

• Coordinate daily IT support activities and prioritize technical requests according to operational needs.
• Provide first-level support for hardware, software, network connectivity, and hotel IT systems.
• Install, configure, and maintain computers, printers, telephones, network equipment, and other IT devices.
• Support PMS, POS, PABX, Wi-Fi, access control, and other hotel operational technology.
• Troubleshoot technical issues and escalate complex matters to the IT Assistant Manager or approved service providers.

Access, Assets, and Vendors

• Manage user accounts, system access, software installations, updates, and security patches.
• Maintain asset inventories, software licenses, warranties, service records, and IT incident records.
• Coordinate with IT vendors and service providers for maintenance, repairs, and technical support.
• Maintain secure, organized IT and server areas and report technical, safety, or security concerns.

Security and Projects

• Monitor IT systems and assist with backups, cybersecurity, business continuity, and disaster recovery procedures.
• Set up equipment, accounts, and system access for new Heartist onboarding.
• Provide basic IT training and guidance on systems, applications, and cybersecurity awareness.
• Support IT projects, system upgrades, installations, and new technology implementations.

Qualifications

• A diploma or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field is required.
• At least two years of IT support experience is required; hotel or hospitality experience is preferred.
• Good knowledge of computer hardware, software, networking, and troubleshooting is required.
• Experience with Windows, Microsoft Office, printers, Wi-Fi, and basic network infrastructure is required.
• Knowledge of PMS, POS, PBX, and access control is an advantage.
• Strong problem-solving, analytical, organizational, communication, and interpersonal skills are required.
• Ability to manage multiple priorities and respond effectively to IT issues is required.
• Knowledge of IT security, data protection, and cybersecurity best practices is required.
• Good command of written and spoken English is required.
• Relevant CompTIA, Microsoft, or Cisco certifications are advantageous.

Work Environment

• The role supports hotel operations and requires coordination with Heartists, guests, vendors, and service providers.
• The source description does not specify a remote or hybrid work arrangement.

Additional Information

• Benefits include an employee discount card, learning programs through Accor Academies, and career development opportunities.
• The workplace emphasizes trust, respect, integrity, diversity, inclusion, health, safety, security, and data protection.