Hostess
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Key skills for this role
Key Skills for This Role
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Company Description
Accor operates hospitality brands focused on guest experience, service, achievement and team development.
Main Duties
- Maintain knowledge of dining layouts, table setups, capacities, operating hours, price ranges, dress codes, reservations and hotel activities.
- Answer telephone calls within three rings and record and confirm restaurant reservations and cancellations.
- Review reservations, pre-assign tables, follow up on special requests, greet guests and seat them according to the floor plan.
- Present menus, ensure tables are properly set and organize procedures for waiting lines during busy periods.
- Anticipate guest needs, handle complaints, maintain positive guest relations and monitor satisfaction.
- Maintain cleanliness and working conditions of the hostess stand, tables, equipment and supplies.
- Assist restaurant staff, promote food and beverage outlets, support cashiering procedures and assist with menu printing.
Qualifications
- Remain calm and courteous while focusing attention on guest needs.
- Strong interpersonal, problem-solving, communication, time management and organizational skills are required.
- Ability to work under pressure in a fast-paced environment and work both autonomously and collaboratively is required.
- Passion for food and beverage and successful completion of the training process are required.
Other Duties
Report punctually in the correct uniform and maintain required appearance and hygiene standards.
Follow hotel policies, employee rules, fire, hygiene, health and safety procedures and applicable local legislation.
Attend required training and meetings and adapt duties or work areas to meet business and guest service demands.
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