IT Change Manager

Requirements

• » TO BE SUCCESSFUL IN THE ROLE YOU NEED
• » Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
• » Minimum 4–6 years of experience in IT Service Management, with at least 2 years in a dedicated Change Management role.
• » ITIL Foundation certification (v3 or v4) mandatory; ITIL Change Management Practitioner or Managing Professional strongly preferred.
• » Proven experience chairing CAB meetings and managing complex, high-risk change processes.
• » Strong proficiency with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy.
• » Solid understanding of enterprise IT environments, including infrastructure, cloud, networking, and applications.
• » Demonstrated ability to balance governance rigor with business agility in a fast-moving environment.
• » Excellent communication, facilitation, and stakeholder management skills.
• » ITIL 4 Managing Professional or Strategic Leader designation.
• » Experience implementing Change Enablement in DevOps or CI/CD-driven environments.
• » Familiarity with release management, deployment pipelines, and DevSecOps practices.
• » Knowledge of regulatory frameworks such as ISO 20000, SOX, ISO 27001, or COBIT.
• » Project Management certification (PMP, PRINCE2) is a plus.