IT & Automation Services Lead / Head of Service Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Title: IT \& Automation Services Lead / Head of Service Operations Employment Type: Freelance / Contract (with option for full\-time employment \+ company visa after probation, based on performance) Salary Range (Base): AED 2,000 – 4,000 per month (depending on experience) \+ Commission: 10–15% of net profit from all service projects brought in and delivered by your department **About Us** We are fully fledged IT infrastructure, networking, and automation company
Key Skills for This Role
Full Job Posting
Job Title
IT & Automation Services Lead / Head of Service Operations
Employment Type
Freelance / Contract (with option for full-time employment + company visa after probation, based on performance)
Salary Range (Base)
AED 2,000 – 4,000 per month (depending on experience)
+ Commission: 10–15% of net profit from all service projects brought in and delivered by your department
About Us
We are fully fledged IT infrastructure, networking, and automation company (CCTV, gate barriers, home/office automation, networking, cloud security, server setup, VPS migration, data center configuration) and we are rebuilding our service division as a separate, self-sustaining department.
We are looking for one person to own, operate, and scale this division — not just as a technician, but as a leader.
Role Overview
- You will act as the internal entrepreneur for our service business.
- You will be responsible for:
- Rebuilding the service pipeline (CCTV, networking, automation, servers, VPS, migrations)
- Running ads and lead generation (with support from our marketing team)
- Hiring and managing sub-technicians or junior engineers for project delivery
- Managing end-to-end client projects (quoting, scheduling, quality control, troubleshooting)
- Scaling the department so it operates without daily oversight from management
- You succeed when the service division becomes profitable, repeatable, and independent.
Business Development & Marketing Coordination
Plan and execute digital ads (Google/LinkedIn/local directories) to generate B2B/B2C leads
Work with our existing marketing team to create content, case studies, and email campaigns
Convert leads into service contracts (installation, migration, maintenance, support)
Operations & Delivery
Perform or supervise: CCTV & wireless installations, gate/barrier automation, home/office automation, printer setup, file/storage servers, data center cabling, VPS configuration/migration.
Create standardized processes (SOPs) for each service type
Manage project timelines, client communication, and post-installation support
Team Management
Hire and train additional technicians as volume grows
Assign tasks, monitor quality, and handle escalations
Build a small, agile field service team
Reporting & Profitability
Track revenue, costs, and profit margins for each project
Provide weekly performance reports to leadership
Ensure the department covers its own costs + generates profit share
Essential
- Proven experience in networking, CCTV, automation, server/VPS environments
- Ability to run ads and manage a sales pipeline (or learn quickly with marketing support)
- Fluent in English (written & spoken) – client communication is key
- Self-starter: You can design processes, not just follow them
- Willing to work on freelance/contract basis initially (your own visa status)
Preferred
- Previous experience hiring/managing junior technicians
- Knowledge of local market rates for service labor (UAE market)
- Existing portfolio or case studies from past IT service work
Compensation & Visa
Base monthly: AED 2,000 – 4,000 (based on your experience & location)
Commission And Profit Share
10–15% of net profit generated by your service department after all costs (including your base salary, technician wages, materials, ads, etc.)
Paid quarterly or per project – structure to be agreed upon before hiring
Visa
During probation (3–6 months): You work on your own visa / freelance permit
After proven performance (consistent profitability + clean operations): We sponsor your company visa and transition you to full-time employee status if you wish
What Success Looks Like In 6 Months
- The service division runs with minimal input from you (the owner)
- At least 3 recurring client accounts (maintenance or support contracts)
- Positive net profit each month after paying all costs + your commission
- One junior technician hired and managed by you
How To Apply
Interested and serious candidate can send CV or LinkedIn profile
Pay: AED2,000.00 - AED4,000.00 per month
Application Question(S)
- A short summary (max 300 words) of the most profitable IT service project you previously led
- Your current visa/location status and availability for a 3–6-month freelance trial
- Work Location: Hybrid remote in Dubai
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Cybertronix LLC
B2B Business Manager (Volume Sales)
Dubai, UAE
Cybertronix LLC seeks a results-driven B2B Business Development Manager to drive volume sales of IT software and hardware products in Dubai. The role involves acquiring corporate clients, managing key accounts, and build
B2B Business Development Manager (Volume Sales)
Dubai, UAE
Cybertronix LLC seeks an experienced B2B Business Development Manager to drive volume sales of IT software and hardware products in Dubai. The role involves acquiring new corporate customers, managing key accounts, build
Inside Sales Executive (IT sales)
Dubai, UAE
Cybertronix Technologies is seeking an Inside Sales Executive to promote and sell IT products to corporate and retail customers via outbound calls. The role requires 1-2 years of UAE telesales experience, strong communic
Technical Support Executive cum Sales Support
Dubai, UAE
Cybertronix LLC is hiring a Technical Support Executive cum Sales Support for their IT and software reselling company. The role involves providing technical support for Microsoft products, antivirus, and Tally, as well a
Inside Sales Executive
Dubai, UAE
Cybertronix Technologies is seeking a dynamic Inside Sales Executive to promote and sell IT products and solutions to corporate and retail customers via outbound calls. The role requires strong communication and persuasi
Office Admin
Dubai, UAE
Cybertronix LLC seeks a highly organized Office Administrator to manage daily office operations, handle communications, schedule meetings, and support team members. The role also involves managing online marketplace inve
Telesales Representative
Dubai, UAE
Cybertronix LLC is hiring a Telesales Representative to promote IT products and solutions to corporate and retail customers. The role involves outbound calls, lead generation, and closing sales. Requires 1-2 years of UAE
Telesales Executive
Dubai, UAE
Cybertronix Technologies seeks a dynamic Telesales Executive to promote IT products to corporate and retail clients via outbound calls. Requires 1 year of telesales experience in the UAE, strong communication skills, and
B2B Business Manager (Volume Sales)
Dubai, UAE
B2B Business Development Manager (Volume Sales)
Dubai, UAE
Inside Sales Executive (IT sales)
Dubai, UAE
Technical Support Executive cum Sales Support
Dubai, UAE
Inside Sales Executive
Dubai, UAE
Office Admin
Dubai, UAE
Telesales Representative
Dubai, UAE
Telesales Executive
Dubai, UAE