IT Assistant (L1, L2, L3)
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Key skills for this role
About the Role
EIGER MARVEL HUMAN RESOURCES CONSULTANCIES is seeking an IT Assistant to provide L1, L2, and L3 technical support across IT infrastructure, networking, cloud platforms, and cybersecurity.
Key Skills for This Role
Responsibilities
- Provide technical support for desktops, laptops, printers, mobile devices, and network connectivity
- Manage user accounts, Microsoft 365, Active Directory, email setup, and access permissions
- Troubleshoot hardware, software, server, and network related issues
- Configure and support switches, routers, firewalls, VPNs, and Wi Fi systems
- Administer cloud platforms such as Microsoft Azure, AWS, and Microsoft 365
- Support virtualization environments including VMware and Hyper V
- Monitor cybersecurity tools, endpoint protection, backups, and disaster recovery processes
- Maintain IT documentation, asset inventory, and infrastructure reports
- Assist with office IT setup, system upgrades, migrations, and infrastructure projects
Requirements
- Bachelor's Degree or Diploma in IT, Computer Science, or related field
- 4–7 years of experience in IT support and infrastructure management
- Strong knowledge of Microsoft 365, Active Directory, Networking, Cloud Platforms, Virtualization, Firewalls, and Cybersecurity
- Experience with Azure, AWS, VMware, Hyper V, VPNs, and helpdesk ticketing systems
- Excellent troubleshooting, communication, and problem solving skills
Full Job Posting
Job Summary
- We are seeking a skilled IT Assistant to provide L1, L2, and L3 technical support across IT infrastructure, networking, cloud platforms, cybersecurity, and end user systems.
- The ideal candidate will ensure smooth IT operations, troubleshoot technical issues, and support enterprise technologies across multiple locations.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, mobile devices, and network connectivity.
- Manage user accounts, Microsoft 365, Active Directory, email setup, and access permissions.
- Troubleshoot hardware, software, server, and network related issues.
- Configure and support switches, routers, firewalls, VPNs, and Wi Fi systems.
- Administer cloud platforms such as Microsoft Azure, AWS, and Microsoft 365.
- Support virtualization environments including VMware and Hyper V.
- Monitor cybersecurity tools, endpoint protection, backups, and disaster recovery processes.
- Maintain IT documentation, asset inventory, and infrastructure reports.
- Assist with office IT setup, system upgrades, migrations, and infrastructure projects.
Requirements
- Bachelor's Degree or Diploma in IT, Computer Science, or related field.
- 4–7 years of experience in IT support and infrastructure management.
- Strong knowledge of Microsoft 365, Active Directory, Networking, Cloud Platforms, Virtualization, Firewalls, and Cybersecurity.
- Experience with Azure, AWS, VMware, Hyper V, VPNs, and helpdesk ticketing systems.
- Excellent troubleshooting, communication, and problem solving skills.
Preferred Certifications
- CompTIA A+, Network+
- Cisco CCNA
- Microsoft Certifications
- Azure Fundamentals
- AWS Cloud Practitioner
Pay
- AED 5,000.00 AED 6,000.00 per month
Application Questions
- A user cannot access the company network, email, and shared drives. How would you troubleshoot and resolve the issue?
- Describe a situation where you had to resolve a critical server, network, or cloud related issue. What was the problem, and how did you fix it?
- What measures would you implement to improve cybersecurity within an organization?
Work Location
- In person
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