IT Application Support - Arabic Speaker only
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Ministry of Community Empowerment seeks a Senior Application Support Specialist to join its IT Operations team in Dubai. The role involves serving as the primary escalation point for complex application incidents, monitoring performance, and coordinating with development and vendor teams.
Key Skills for This Role
Responsibilities
- Serve as primary escalation point for complex application incidents and service requests
- Diagnose, troubleshoot, and resolve application issues within defined SLA timeframes
- Monitor application performance and proactively identify potential issues
- Maintain detailed incident logs, root cause analyses, and resolution documentation
- Develop and maintain basic C# scripts and utilities for automation
- Write and maintain MS SQL queries and views for reporting
- Assist in application configuration, patching, and upgrade activities
- Provide functional and technical support for MS Dynamics modules
- Participate in Scrum ceremonies and use Azure DevOps for work item tracking
- Follow ITIL best practices for incident, problem, change, and request management
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of hands on experience in application support or similar IT operations role
- Proficient in writing SQL queries and creating views
- Basic to intermediate C# skills for scripting and automation
- Hands on experience with Azure DevOps Server or TFS
- Familiarity with Scrum methodology and Agile principles
- Arabic speaker
- Experience supporting GCC regional operations
- ITIL Foundation certification is an advantage
- Familiarity with MS Dynamics 365 or Dynamics AX/NAV is an advantage
Full Job Posting
Position Summary
- Seeking an experienced and technically skilled Senior Application Support Specialist to join IT Operations team.
- Serve as key point of contact for application related issues, ensuring high availability and performance of critical business systems across GCC operations.
Key Responsibilities
- Serve as primary escalation point for complex application incidents and service requests.
- Diagnose, troubleshoot, and resolve application issues within defined SLA timeframes.
- Monitor application performance and proactively identify potential issues before they impact users.
- Maintain detailed incident logs, root cause analyses, and resolution documentation.
- Coordinate with development, infrastructure, and vendor teams for timely issue resolution.
- Develop and maintain basic C# scripts and utilities to support application functionality and automation.
- Write and maintain MS SQL queries and views to support reporting and business operations.
- Assist in application configuration, patching, and upgrade activities on premises.
- Support integration testing and deployment activities in collaboration with project teams.
- Provide functional and technical support for MS Dynamics (ERP/CRM) modules where applicable.
- Liaise with end users to gather requirements and translate them into actionable support solutions.
- Support onboarding of new users, including training and access provisioning.
Agile & DevOps Collaboration
- Actively participate in Scrum ceremonies including sprint planning, daily stand ups, sprint reviews, and retrospectives.
- Use MS DevOps (Azure DevOps on prem / TFS) to manage work items, track incidents, log bugs, and monitor release pipelines.
- Collaborate with development teams following Agile principles to ensure support tasks are aligned with sprint goals.
- Contribute to backlog refinement by raising and documenting support driven improvement items.
Process & Continuous Improvement
- Follow and promote ITIL best practices across incident, problem, change, and request management processes.
- Contribute to the development and maintenance of knowledge base articles and SOPs.
- Participate in CAB (Change Advisory Board) meetings and ensure changes follow the approved process.
Qualifications & Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant Microsoft or ITIL certifications are an advantage.
- Minimum 3 years of hands on experience in application support or a similar IT operations role.
- Proven experience working within GCC based organizations or supporting GCC regional operations.
- Demonstrated ability to support enterprise grade Microsoft based business applications in an on premises environment.
Technical Skills – Microsoft Stack (On Premises)
- C# – Basic to intermediate skills for scripting, support automation, and minor application enhancements.
- MS SQL Server – Proficient in writing SQL queries and creating views to support business reporting and data validation.
- MS Dynamics (Advantage) – Familiarity with Microsoft Dynamics 365 or Dynamics AX/NAV (on prem) is a significant advantage.
- MS DevOps / TFS – Hands on experience using Azure DevOps Server or Team Foundation Server for work item tracking, sprint management, and release oversight.
- Windows Server – Working knowledge of Windows Server environments, IIS, and on premises application hosting.
- Microsoft 365 – Familiarity with on premises or hybrid Microsoft 365 services including Exchange and SharePoint.
Methodology & Frameworks
- Scrum – Familiarity with Scrum methodology and active participation in sprint based delivery teams.
- Agile – Understanding of Agile principles and their application in a support and delivery context.
- ITIL (Advantage) – Knowledge of ITIL Foundation v3 or v4 service management practices is a strong advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ministry of Community Empowerment
Senior Inspections Officer - UAE National
Dubai, UAE
The Ministry of Community Empowerment is seeking a Senior Inspections Officer to conduct field inspections and compliance reviews of non-profit organizations in the UAE. The role involves verifying compliance with AML/CT
Senior Cyber Threat Intelligence Analyst
Dubai, UAE
The Ministry of Community Empowerment seeks a Senior Cyber Threat Intelligence Analyst to protect digital assets by identifying, analyzing, and responding to cyber threats. The role involves threat intelligence, incident
Director of Volunteer Management - UAE National
Dubai, UAE
Job Summary: We are seeking an experienced and visionary leader to oversee the Ministry's Volunteer Management Department and drive the development of a sustainable and impactful national volunteer ecosystem. The role is
Office Manager - UAE National
Dubai, UAE
The Ministry of Community Empowerment seeks an experienced Office Manager to support the Under Secretary in a fast-paced government environment. The role involves managing executive office operations, coordinating calend
Manager - Projects and Data Analytics - UAE National
Dubai, UAE
The Ministry of Community Empowerment in Dubai seeks a Manager to lead strategic project planning, monitoring, and performance management. The role involves developing executive dashboards, KPI reports, and analyzing per
Registration & Licensing Specialist – UAE Nationals
Dubai, UAE
The Ministry of Community Empowerment seeks a Registration & Licensing Specialist to manage NPO registration and licensing in Dubai. The role involves evaluating applications, ensuring compliance, and coordinating with s
Manager - Projects and Data Analytics - UAE National
Dubai, UAE
The Ministry of Community Empowerment seeks a Manager to lead strategic projects and data analytics. The role involves tracking project progress, developing dashboards and KPI reports, and providing insights for decision
Policy Analyst - UAE National
Dubai, UAE
The Ministry of Community Empowerment seeks a proactive Policy Analyst to support policy development, review, implementation, and evaluation. The role requires strong research and analytical skills, stakeholder engagemen
Senior Inspections Officer - UAE National
Dubai, UAE
Senior Cyber Threat Intelligence Analyst
Dubai, UAE
Director of Volunteer Management - UAE National
Dubai, UAE
Office Manager - UAE National
Dubai, UAE
Manager - Projects and Data Analytics - UAE National
Dubai, UAE
Registration & Licensing Specialist – UAE Nationals
Dubai, UAE
Manager - Projects and Data Analytics - UAE National
Dubai, UAE
Policy Analyst - UAE National
Dubai, UAE