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Integrated Services - Systems Analyst
F12.net
Edmonton, CAN
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
Windows ServersActive DirectoryIT GlueVirtualization
Free
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Key Skills for This Role
Windows ServersActive DirectoryIT GlueVirtualization
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Responsibilities
- Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
- Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
- Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
- Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
- Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
- With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
- Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
- Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
- Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
- Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.
Requirements
- With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
- A constant learner, you are willing to ask for help and share what you have learned with others.
- With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
- Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
- A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
- Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
- Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
- Ability to be on-call/work after hours occasionally
- What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
- Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
About F12.net
IT Services & Consulting500 employeesFounded 1996
F12.net is a Canadian managed IT and cybersecurity provider serving essential industries and small and medium-sized businesses.
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