Inside Sales Representative

DUTIES AND RESPONSIBILITIES

• The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following:
• Establish close relationships and a deep understanding of business issues with assigned accounts.
• Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account.
• Practice consultative and value-added selling techniques using “Solution Selling”.
• On a daily basis, update CRM with relevant information gathered from client contacts.
• Utilize CRM in an effective manner to ensure we capture our goals and quotas.
• Promptly and accurately respond to Customer and Prospective customer requests for information and pricing.
• Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price.
• Report on quality requirements, market trends and competitive information.
• Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department and the Outside Sales Representative.
• Create customized pricing using formulas and spreadsheets
• Receive, input and expedite orders accurately and in a timely matter.
• Qualify potential Customers.
• Provide Credit Department with requested information.
• Prepare NCR’s and assist in solving them in a timely manner.
• Work directly with Production staff to provide Outstanding Customer Service.
• Be a strong team player and assist co-workers when needed.
• Comply with all quality related policies, procedures and system requirements.
• Attend prospect and customer meetings as required.
• All other duties as assigned

Education/Experience