IT Technical Support Co-op

Fall Term: September–December 2026 | 8- or 12-month placement preferred

DUTIES AND RESPONSIBILITIES

• The duties and responsibilities of the IT Technical Support Co-op are detailed below, but not limited to the following:
• Provide 1st level IT support for all users in a friendly and professional manner.
• Maintain incoming helpdesk tickets and requests and ensure successful assignment, resolution or escalation if required.
• Provide 1st level technical support on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange, O365, Enterprise Mobility and VPN access.
• Provide first level user support of various technologies used at ALMAG including, computers / laptops, printers, network devices, phones, cell phones, software…etc.
• Setup of new users including hardware, accounts, phones.
• Follow all established processes, guidelines and procedures
• Assist in monitoring client networks for errors and alerts
• Create and maintain IT documentation
• Assist with any projects as assigned
• Other duties as required

Education/Experience