Inside Sales Engineer, Foam Products

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Inside Sales Engineer is the key role reporting to Sales and Customer Service Manager – ME.

The Inside Sales Engineer will be based in Dubai and support the customers by identifying their needs, offering standard, specific solutions/ equipment, and services in order maximize opportunities and their success ratio.

You will support Foam Product’s, so background in Foam Suppression sales/design is a must.

The Inside Sales Engineer will collaborate with outside sales, customer services, product management, and technical services resources to ensure proposals include technical solutions, address customer needs, adhering to Johnson Controls product standards, quality standards and specifications.

As an Inside Sales Engineer, you will be the key point of contact for clients for answering queries, providing basic technical advice and information on new product introductions and modifications.

You will handle Special Hazards product inquiries, follow up with the customers, build & maintain good relationships through Johnson Controls routes to market at all levels, coordinate new and repeat sales to ensure 100% customer satisfaction & account retention.

You will collaborate with other regional sales colleagues to share market intelligence about product opportunities that will grow sales, submit orders and confer with Customer Service Representatives, and coordinate with outside sales, support demand planning/forecasting process and create special pricing requests (SPR) in conjunction with the Sales Team. You will prepare frequent reports by collecting, analyzing, summarizing quotation information vs success ratio, and market application trends.

Using the salesforce.com CRM environment you will keep constant and accurate all aspects of the customer relationship as regards to their commercial and contractual relationship, an accurate must be maintained at all times.

You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude.

You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

You will contribute to sales effectiveness by identifying short-term & long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options & courses of action and implementing directives.