Infrastructure Automation Engineer

Perform day-to-day infrastructure operations, including: Server provisioning and builds (Windows/Linux) Storage administration and lifecycle tasks Incident, request, and problem tickets via ITSM platforms

Server provisioning and builds (Windows/Linux)

Storage administration and lifecycle tasks

Incident, request, and problem tickets via ITSM platforms

Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance

Participate in on-call rotations and operational escalations as required

Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end

Work directly with infrastructure engineers, SMEs, and team leads to: Understand current-state processes Map workflows and decision points Translate them into automated and AI-assisted solutions

Understand current-state processes

Map workflows and decision points

Translate them into automated and AI-assisted solutions

Design and build automation using: Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio) Tines for event-driven and security/infrastructure workflows GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic

Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)

Tines for event-driven and security/infrastructure workflows

GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic

Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)

Develop and maintain scripts and automation using: PowerShell (primary) Python, Bash, or similar languages (as applicable)

PowerShell (primary)

Python, Bash, or similar languages (as applicable)

Build reusable automation components, libraries, and templates

Implement guardrails, logging, error handling, and rollback mechanisms

Create documentation, runbooks, and knowledge articles for automated workflows

Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows

Continuously look for opportunities to apply AI for: Ticket triage and enrichment Root cause analysis Compliance drift detection Infrastructure lifecycle insights

Ticket triage and enrichment

Root cause analysis

Compliance drift detection

Infrastructure lifecycle insights

Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)