brassring
Testing - Associate Support Services Analyst
Deltek
Remote, USA
Full-time
Entry · 2+ years experience
Remote
USD 16-17 hourly / hour
Discovered Yesterday
Free
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Position Responsibilities
- Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required.
- Responding to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Assisting customers with product-related questions, technical issues, and troubleshooting.
- Providing step-by-step guidance to customers on how to use our products effectively.
- Documenting customer interactions and maintaining accurate records of customer inquiries and resolutions
Qualifications
- Any Bachelor's Degree
- At least 2 years of experience in software application support and/or infrastructure support
- Basic understanding of Web technology, basic networking & hardware knowledge, and software applications
- Excellent communication skills - verbal, written, listening skills and interpersonal skills.
- Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
- Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
- Open to work in a 24/7 support environment
About Deltek
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