In Room Dining Order Taker
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Key skills for this role
About the Role
Four Seasons Hotel Doha is seeking an In Room Dining Order Taker to take and process orders accurately, communicate with the kitchen, and ensure timely delivery. The ideal candidate has an outgoing personality, can-do approach, and English proficiency; Arabic is preferred.
Key Skills for This Role
Responsibilities
- Take and process in room dining orders accurately and efficiently
- Answer guest calls using professional and courteous telephone etiquette
- Communicate orders and special requests to the kitchen through the POS system
- Ensure timely, accurate, and complete delivery of food orders at the correct temperature
- Coordinate and deliver guest amenities promptly and accurately
- Manage VIP arrivals and special amenity requests in coordination with the team
- Anticipate guest needs, provide recommendations, and ensure guest satisfaction
- Coordinate with other departments to fulfill guest requests
- Maintain comprehensive knowledge of all food and beverage offerings and hotel services
- Personalize guest interactions by using guest names and recognizing preferences
- Follow Four Seasons standards, policies, and telephone etiquette
- Foster teamwork and maintain strong collaboration with colleagues
Requirements
- Outgoing personality and can do approach
- Reading, writing and oral proficiency in English
- Degree or Diploma in Hotel Management preferred
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people, a collective of individuals who crave to become better and treat each other as we wish to be treated.
- Our team members create amazing experiences for guests through a commitment to luxury with genuine heart.
- We believe life is richer when we truly connect to the people and the world around us.
About the Location
- Four Seasons Hotel Doha is a seaside retreat in the heart of Qatar’s capital, reimagined with modern grandeur.
- The hotel has 237 rooms, 20 townhouse villas, 10 F&B venues including the world’s largest Nobu restaurant, and extensive facilities.
- The hotel completed a renovation in 2019 and reopened in March 2020.
Who We Look For
- We look for employees who share the Golden Rule and treat others as they would have them treat us.
- We look for individuals who share a passion for excellence and infuse that enthusiasm into everything they do.
Job Description
- Take and process in room dining orders accurately and efficiently.
- Answer guest calls using professional and courteous telephone etiquette.
- Communicate orders and special requests to the kitchen through the POS system.
- Ensure timely, accurate, and complete delivery of food orders at the correct temperature.
- Coordinate and deliver guest amenities promptly and accurately.
- Manage VIP arrivals and special amenity requests in coordination with the team.
- Anticipate guest needs, provide recommendations, and ensure guest satisfaction.
- Coordinate with other departments (Front Office, Housekeeping, Engineering) to fulfill guest requests.
- Maintain comprehensive knowledge of all food and beverage offerings, restaurant operating hours, and hotel services.
- Personalize guest interactions by using guest names and recognizing VIP/regular guest preferences and allergies.
- Follow Four Seasons standards, policies, and telephone etiquette at all times.
- Foster teamwork and maintain strong collaboration with colleagues, particularly the kitchen team.
Preferred Qualifications and Skills
- The ideal candidate will have an outgoing personality and a can do approach to an assigned task.
- Requires reading, writing and oral proficiency in the English language; Arabic is an asset and preferred.
- Degree or Diploma in Hotel Management are preferred.
Our Offering
- Opportunities to build a successful career with global potential.
- Unique strong culture – diversity of 50 different nationalities.
- Living accommodation in high quality, well resourced apartment.
- Excellent Training and Development opportunities.
- Employee Recognition Programs.
- Complimentary nights at FS Hotels Worldwide.
- Paid annual home leave tickets.
- Complimentary meals in employee restaurants.
- Free transportation to work.
- Medical coverage.
Work Authorization
- The hotel will apply for the work authorization for a successful candidate.
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