Assistant Front Office Manager
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Key skills for this role
About the Role
Four Seasons Hotel Abu Dhabi is seeking an Assistant Front Office Manager to oversee Front Desk operations and ensure exceptional guest experiences. The role requires 2-3 years of luxury hotel front office experience, strong leadership skills, and proficiency in English.
Key Skills for This Role
Responsibilities
- Monitor the Arrival and Departure of Elite guests
- Schedule Front Desk Supervisors and Receptionists to provide maximum service within budget
- Train the Front Desk team and supervise their performance
- Conduct performance evaluations and discipline employees when needed
- Communicate closely with night manager and other assistant managers for follow up on special guests and issues
- Review daily arrivals and departures to ensure proper handling of VIP and return guests
- Control room rate availability on full house nights to maximize occupancy and revenue
- Handle relocation of guests according to established procedures
- Ensure adherence to all credit procedures in the Front Office
- Handle guest problems/complaints and requests, keeping Front Office Manager informed
- Assist in emergency situations as per established procedures
- Supervise staff of the entire hotel during overnight shift
Requirements
- Minimum of 2 to 3 years of experience in a similar role in a luxury brand
- High level of understanding and knowledge of Rooms operations
- Proficient in English (speaking, reading, writing)
- Excellent interpersonal, verbal, and written communication skills
- An outgoing personality and a can do approach to assigned tasks
Full Job Posting
About the role
- The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
What you will do
- Monitors the Arrival and Departure of Elite guests.
- Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.
- Train the Front Desk team and supervise them in the performance of their duties.
- Conduct performance evaluations and discipline employees when needed.
- Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
- Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
- Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations.
- Handle relocation of guests according to established procedures.
- Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.
- Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.
- Review all Paid Outs, Rebates, Petty Cash Reimbursements, Direct Billings and other.
- Check the cashier’s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
What you bring
- A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
- An outgoing personality and a can do approach to an assigned task
- High level of understanding and knowledge of Rooms operations
- Proficient in English (speaking, reading, writing)
- Excellent interpersonal, verbal, and written communication skills
What we offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours
- This is a full time position
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