In-Room Dining Manager at Waldorf Astoria Dubai International Financial Centre
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Key skills for this role
About the Role
Waldorf Astoria Dubai International Financial Centre is seeking an In-Room Dining Manager to lead room service and minibar operations, ensuring a luxury guest experience. The role requires management experience in in-room dining within a luxury hotel, strong leadership skills, and commercial acumen.
Key Skills for This Role
Responsibilities
- Lead and inspire the Room Service and Minibar teams, ensuring targets are met and exceeded while promoting individual development and a high performance culture.
- Oversee daily operations to ensure smooth, efficient, and consistent delivery of service aligned with Waldorf Astoria brand standards and Forbes Travel Guide requirements.
- Drive the development and execution of innovative ideas to enhance the range, quality, and presentation of Food & Beverage offerings.
- Optimize revenue performance and manage costs, identifying areas for action and ensuring adherence to departmental budgets.
- Maintain a strong internal control environment and ensure compliance with all hotel, company, and statutory policies and procedures.
- Lead by example, demonstrating exemplary behavior and professionalism across all operational areas.
- Collaborate effectively with other departments to ensure coordinated and seamless service delivery.
- Train, mentor, and develop employees to ensure they have the skills, knowledge, and confidence to perform at the highest standards.
- Monitor guest satisfaction levels, proactively addressing feedback, and implementing continuous improvement initiatives.
- Plan and manage staffing schedules, ensuring adequate coverage across 24/7 operations while maintaining fair team rotation.
- Ensure all operational and safety standards are met, including health & safety, hygiene, COSHH, manual handling, and risk assessments.
- Maximize all upselling opportunities and maintain strong relationships with suppliers to meet business needs.
Requirements
- Management experience in In Room Dining within a luxury hotel
- Strong leadership capabilities supported by excellent interpersonal and communication skills
- Strong commercial acumen with a track record of achieving financial and performance targets
- Impeccable grooming and professional presentation
- Flexible and adaptable in a fast paced environment
- Solid knowledge of luxury and Forbes Five Star service standards (preferred)
- Passion for delivering exceptional level of guest service (preferred)
- Degree or diploma in Hotel Management or related field (preferred)
Full Job Posting
Job Description
- An In Room Dining Manager at Waldorf Astoria Dubai International Financial Centre is responsible for leading and overseeing all In Room Dining operations, delivering a seamless, refined, and anticipatory guest experience in line with Waldorf Astoria brand and Forbes Travel Guide Standards.
Responsibilities
- Lead and inspire the Room Service and Minibar teams, ensuring targets are met and exceeded while promoting individual development and a high performance culture.
- Oversee daily operations to ensure smooth, efficient, and consistent delivery of service aligned with Waldorf Astoria brand standards and Forbes Travel Guide requirements.
- Drive the development and execution of innovative ideas to enhance the range, quality, and presentation of Food & Beverage offerings.
- Optimize revenue performance and manage costs, identifying areas for action and ensuring adherence to departmental budgets.
- Maintain a strong internal control environment and ensure compliance with all hotel, company, and statutory policies and procedures.
- Lead by example, demonstrating exemplary behavior and professionalism across all operational areas.
- Collaborate effectively with other departments to ensure coordinated and seamless service delivery.
- Train, mentor, and develop employees to ensure they have the skills, knowledge, and confidence to perform at the highest standards.
- Monitor guest satisfaction levels, proactively addressing feedback, and implementing continuous improvement initiatives.
- Plan and manage staffing schedules, ensuring adequate coverage across 24/7 operations while maintaining fair team rotation.
- Ensure all operational and safety standards are met, including health & safety, hygiene, COSHH, manual handling, and risk assessments.
- Maximize all upselling opportunities and maintain strong relationships with suppliers to meet business needs.
Qualifications
- Management experience in In Room Dining within a luxury hotel
- Strong leadership capabilities supported by excellent interpersonal and communication skills
- Strong commercial acumen with a track record of achieving financial and performance targets
- Impeccable grooming and professional presentation
- Flexible and adaptable in a fast paced environment
- Solid knowledge of luxury and Forbes Five Star service standards (preferred)
- Passion for delivering exceptional level of guest service (preferred)
- Degree or diploma in Hotel Management or related field (preferred)
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