Import Export Manager – KSA Sales Operation
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Key skills for this role
About the Role
pladis Global seeks an Import Export Manager to lead sales operations and order fulfillment in Jeddah. The role manages end-to-end import/export activities, coordinates with freight forwarders and customs brokers, and ensures compliance with trade regulations.
Key Skills for This Role
Responsibilities
- Support end to end order fulfillment from order entry to final delivery
- Monitor and improve Order Fulfillment KPIs including OTD/OTIF
- Manage day to day Import and Export activities and ensure compliance
- Coordinate with freight forwarders, customs brokers, suppliers, and customers
- Track shipment status and resolve operational issues
- Act as coordination point between Sales, Supply Planning, Warehouse, Logistics, and Finance
- Prepare and maintain Export operational reports
- Support marine and land insurance management
Requirements
- 7–10 years in Supply Chain / Logistics / Sales Operations
- FMCG industry experience strongly preferred
- Hands on Import & Export experience in Saudi Arabia
- Strong Order Management background
- Experience coordinating with freight forwarders, customs brokers, and distributors
- Advanced Excel (pivot tables, VLOOKUP, reporting)
- Strong ownership mindset and proactive follow up
- Excellent communication skills
Full Job Posting
Company Overview
- pladis Global is a global biscuits and confectionery business investing in iconic global brands.
Sales Operations & Order Fulfillment
- Support end to end order fulfillment from order entry to final delivery.
- Monitor and improve Order Fulfillment KPIs including OTD/OTIF.
- Coordinate closely with Sales team for accurate order processing.
- Support sales planning by aligning order priorities with inventory.
Import & Export Operations
- Manage day to day Import and Export activities.
- Coordinate with freight forwarders, customs brokers, suppliers, and customers.
- Manage freight forwarding and customs clearance for all types of Import & Export.
- Track shipment status and resolve operational issues.
Supply Chain & Cross Functional Coordination
- Act as coordination point between Sales, Supply Planning, Warehouse, Logistics, and Finance.
- Support alignment between demand, inventory readiness, and shipment planning.
- Identify bottlenecks and support corrective actions.
Performance Management
- Prepare and maintain Export operational reports covering orders, shipment, and delivery status.
Insurance & Compliance
- Support marine and land insurance management including policy administration and claims.
- Ensure compliance with company policies and international trade regulations.
Continuous Improvement & Team Support
- Support process improvement initiatives related to sales operations and logistics.
- Assist in SOP updates and data quality improvements.
- Act as backup to line manager.
Experience
- 7–10 years in Supply Chain / Logistics / Sales Operations.
- FMCG industry experience strongly preferred.
- Hands on Import & Export experience in Saudi Arabia.
- Strong Order Management background.
- Experience coordinating with freight forwarders, customs brokers, and distributors.
Technical Skills
- Advanced Excel (pivot tables, VLOOKUP, reporting).
- Shipment tracking tools and logistics dashboards.
Soft Skills
- Strong ownership mindset and proactive follow up.
- Excellent communication with internal teams and external partners.
- Ability to manage pressure, delays, and escalations professionally.
- Strong problem solving and stakeholder management.
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