Import Export Manager – KSA Sales Operation
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Key skills for this role
About the Role
pladis Global seeks an Import Export Manager for KSA Sales Operations in Jeddah to manage end-to-end order fulfillment, import/export operations, and supply chain coordination. The ideal candidate has 7-10 years in supply chain/logistics with FMCG experience and strong import/export knowledge in Saudi Arabia.
Key Skills for This Role
Responsibilities
- Support end to end order fulfillment from order entry to final delivery
- Monitor and improve Order Fulfillment KPIs including On Time Delivery and Order Cycle Time
- Manage day to day Import and Export activities ensuring compliance with trade regulations
- Coordinate with freight forwarders, customs brokers, suppliers, and customers
- Act as coordination point between Sales, Supply Planning, Warehouse, Logistics, and Finance
- Prepare and maintain Export operational reports
- Support marine and land insurance management
- Support process improvement initiatives related to sales operations and logistics efficiency
Requirements
- 7–10 years in Supply Chain / Logistics / Sales Operations
- FMCG industry experience strongly preferred
- Hands on Import & Export experience in Saudi Arabia
- Strong Order Management background
- Advanced Excel skills (pivot tables, VLOOKUP, reporting)
- Excellent communication and stakeholder management
Full Job Posting
About pladis Global
- pladis Global is an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people.
Sales Operations & Order Fulfillment
- Support end to end order fulfillment from order entry to final delivery, ensuring alignment with customer commitments and agreed service levels
- Monitor and improve Order Fulfillment KPIs, including On Time Delivery (OTD) / OTIF, Order Cycle Time, Backorders and Delay Root Cause Analysis
- Coordinate closely with the Sales team to ensure accurate order processing, confirmed delivery dates, and proactive customer communication
- Support sales planning by aligning order priorities with inventory availability and shipment schedules
Import & Export Operations
- Manage and support day to day Import and Export activities to ensure smooth execution of shipment plans and compliance with international trade regulations
- Communicate and coordinate with freight forwarders, customs brokers, suppliers, and customers regarding bookings, dispatched shipments, and delivery schedules
- Manage freight forwarding and customs clearance brokers for all types of Import & Export including Finished Goods, Project Cargo (Machinery), and Spare Parts
- Track shipment status and resolve operational issues related to delays, damages, or documentation discrepancies
Supply Chain & Cross Functional Coordination
- Act as a coordination point between Sales, Supply Planning, Warehouse, Logistics, and Finance to ensure seamless flow of orders and shipments
- Support alignment between demand, inventory readiness, shipment planning, and customer delivery expectations
- Identify bottlenecks across the supply chain and support corrective actions to improve service levels and reduce lead times
Performance Management
- Prepare and maintain Export operational reports covering Orders, Shipment and delivery status
- Analyze performance trends and support continuous improvement initiatives
Insurance & Compliance
- Support marine and land insurance management, including policy administration, renewals, claims coordination, and payment follow up
- Ensure compliance with company policies, insurance requirements, and international trade regulations
Continuous Improvement & Team Support
- Support process improvement initiatives related to sales operations, order management, and logistics efficiency
- Assist in SOP updates, system accuracy, and data quality improvements
- Act as backup to the line manager and provide operational support to team members as needed
Experience
- 7–10 years in Supply Chain / Logistics / Sales Operations
- FMCG industry experience is strongly preferred
- Hands‑on Import & Export experience in Saudi Arabia, including customs, re‑export, and port operations
- Strong Order Management background (order flow, allocation, shipment planning)
- Experience coordinating with freight forwarders, customs brokers, and distributors
Technical Skills
- Advanced Excel (pivot tables, VLOOKUP, reporting)
- Shipment tracking tools and logistics dashboards
Soft Skills
- Strong ownership mindset and proactive follow‑up
- Excellent communication with internal teams and external partners
- Ability to manage pressure, delays, and escalations professionally
- Strong problem‑solving and stakeholder management
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