Implementation Consultant

Octave

• is seeking an Implementation Consultant.
• In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions.
• Individuals in this position work independently.
• Qualified Individuals will work closely with senior consultants in requirements gathering, application configuration, and application testing and training for our software.
• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
• Tests and troubleshoots functionality of installed systems.
• Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• May work directly with clients on-site or provide project support remotely.
• Identify and redirect non-support items to the relevant department.
• Assist and train less experienced peers.
• Triage new and existing support items.
• Maintaining adherence to customer service level objectives and details / terms of client support contracts.
• Interfacing with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc.
• May act as the technical lead on project implementations providing technical direction and guidance to the team.
• Identifies additional product/services opportunities in customer organization that can be delivered.
• Engineers must be prepared to visit customer plant locations during project execution. These site locations may be both within and outside of Qatar.
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Education And Qualifications

About Octave