I.R.D Order taker & cashier
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Key skills for this role
About the Role
Mandarin Oriental, Doha seeks an In-Room Dining Order Taker & Cashier to handle guest orders, billing, and coordination with kitchen and service teams. The role requires strong knowledge of food and beverage offerings, professional phone etiquette, and commitment to delivering personalized guest experiences.
Key Skills for This Role
Responsibilities
- Take food and beverage orders from guests and communicate them to kitchen staff
- Advise guests on menu offerings, wine pairings, and promotions
- Handle billing and cashiering according to hotel standards
- Coordinate delivery of VIP amenities with Front Office team
- Assist in setting up and clearing In Room Dining tables
- Track order delivery and trolley collection to avoid delays
- Maintain guest database and record preferences
- Resolve customer complaints or escalate to manager
Requirements
- Very good understanding of food and beverage offerings
- Professional phone etiquette
- Ability to handle billing and cashiering tasks
- Clear communication skills
- Team player
Full Job Posting
General
- It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
- MOHG Code of Conduct requires that all business activities and business decisions comply with the general law.
- Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Departmental
- Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest.
- Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
- Maintain a smooth communication with the corresponding kitchen staff for a flawless service.
- Advise guests with approximate time frame for preparation, delivery and all related policies.
- Assure guest orders are complimented and any special guest requests are considered.
- Coordinate and assist the IRD Manager on the delivery of all the VIP amenities.
- Help and assist the IRD Server in coordinating, setting up and clearing In Room Dining tables.
- Track and follow up on the timely delivery of orders and collection of trolleys.
- Maintain a clear knowledge of all IG point of sales related and perform any tasks relating to billing according to hotel standards.
- Any other reasonable tasks as assigned by the IRD Manager including assisting other outlets.
Colleague Relations
- Communicate clearly and directly with all colleagues and superiors.
- Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
- Be committed to being a team player; proactively cooperating and supporting colleagues.
Guest Relations
- Warmly engage and converse with guests while taking their food and beverage order.
- Ask questions and listen carefully to ensure that all needs are met.
- Ensure each guest receives a personalised experience.
- Ensure customer satisfaction in accordance to MOHG Legendary Quality Experiences.
- Personally monitor and follow through on any orders or requirements from VIP guests.
- Create WOW moments to surprise and delight in house guests.
- Maintain and adjust the guest database to record and act upon guest preferences.
- Listen to any customer complaints and if possible resolve them effectively.
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