HR Onboarding Specialist/ EOR Client Relations
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Key skills for this role
About the Role
Terracotta Manpower Services seeks an HR Onboarding Specialist/EOR Client Relations professional to manage the complete onboarding lifecycle for EOR and staffing employees. The role involves client and account management, employee support, compliance, and coordination with internal teams.
Key Skills for This Role
Responsibilities
- Manage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance through offboarding.
- Coordinate the collection, verification, and compliance of employee documentation.
- Oversee visa and immigration processes as part of employee mobilization.
- Serve as the primary point of contact for assigned EOR and staffing clients.
- Support clients with EOR related inquiries, including employment contracts, payroll cycles, benefits, and compliance matters.
- Act as the main HR contact for outsourced employees under the EOR and staffing model.
- Ensure all EOR employment practices comply with local labor laws and client specific requirements.
- Prepare onboarding status reports and account updates for internal teams and clients.
Requirements
- 1 6 years of experience in HR onboarding, EOR, or staffing
- Knowledge of UAE labor laws and compliance requirements
- Experience with visa and immigration processes
- Strong client management and communication skills
Full Job Posting
EOR Onboarding & Mobilization
- Manage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance through offboarding.
- Coordinate the collection, verification, and compliance of employee documentation.
- Oversee visa and immigration processes as part of employee mobilization, liaising with internal teams and external authorities as required.
- Collaborate closely with internal stakeholders including HR, payroll, legal, and immigration teams to ensure smooth onboarding.
- Monitor onboarding timelines and proactively identify and resolve delays.
Client & Account Management
- Serve as the primary point of contact for assigned EOR and staffing clients.
- Support clients with EOR related inquiries, including employment contracts, payroll cycles, benefits, and compliance matters.
- Build and maintain strong, long term client relationships through proactive communication and high quality service delivery.
- Ensure consistent adherence to service level agreements (SLAs).
Employee Management & Support
- Act as the main HR contact for outsourced employees under the EOR and staffing model.
- Address employee queries related to contracts, payroll, leave, benefits, and company policies.
- Support employee offboarding, contract amendments, and extensions.
- Escalate complex employee relations issues to appropriate internal stakeholders.
Compliance & Documentation
- Ensure all EOR employment practices comply with local labor laws and client specific requirements.
- Maintain accurate and up to date employee records and onboarding documentation.
- Support internal and external audits and compliance reviews as needed.
Coordination & Reporting
- Coordinate with payroll teams to ensure accurate and timely salary processing.
- Prepare onboarding status reports and account updates for internal teams and clients.
- Identify process gaps and contribute to continuous improvement initiatives.
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