Call Center Representative (Arabic Speaker)
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Key skills for this role
About the Role
TerraCotta Manpower Services is hiring an Arabic-speaking Call Center Representative for a role based in Abu Dhabi, Shahama. The position involves handling inbound and outbound calls, documenting interactions in CRM, and resolving customer inquiries.
Key Skills for This Role
Responsibilities
- Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries
- Accurately document all customer interactions in the CRM system
- Identify, prioritize, and escalate issues that require further attention
- Provide customers with clear, detailed information about products and services
- Use strong problem solving abilities to address complaints and offer suitable solutions
- Maintain an in depth understanding of products and services
- Meet individual and team performance goals
- Build and sustain positive relationships with customers
- Collaborate with team members to exchange knowledge and best practices
Requirements
- Arabic speaker
- Experience in call center or customer service
- Strong problem solving abilities
- Ability to meet individual and team performance goals
Full Job Posting
Job Details
- Work Location: Abu Dhabi, Shahama
- Work Timings: Day Shift
- Work Week: Monday to Saturday
- Off Days: Sunday
Roles and Responsibilities
- Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
- Accurately document all customer interactions in the CRM system to maintain up to date records.
- Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.
- Provide customers with clear, detailed information about products and services, helping them make informed decisions.
- Use strong problem solving abilities to address complaints and offer suitable solutions.
- Maintain an in depth understanding of products and services to confidently answer customer questions.
- Meet individual and team performance goals, contributing to the overall success of the call center.
- Build and sustain positive relationships with customers, fostering satisfaction and long term loyalty.
- Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.
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