Housekeeping Supervisor
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Key skills for this role
About the Role
NEATLY HOMES PROPERTY CARE LLC is seeking a Housekeeping Supervisor to lead and train housekeeping teams, ensure quality control, and manage inventory for residential and holiday home properties.
Key Skills for This Role
Responsibilities
- Conduct daily field visits to active teams
- Perform quality inspections and release units where required
- Ensure all SOPs, checklists and quality standards are consistently followed
- Identify recurring quality issues and implement corrective actions
- Investigate client complaints, determine root causes and implement preventive measures
- Provide on site coaching, guidance and retraining where necessary
- Monitor and evaluate the performance of housekeeping staff
- Train and onboard all new housekeeping employees
- Conduct regular refresher training and practical coaching sessions
- Take full ownership of all housekeeping chemicals, tools, equipment and consumables
- Ensure all cleaning bags are packed correctly, fully stocked and standardized before deployment
- Prepare weekly quality, training and inventory reports
Requirements
- Valid UAE driving licence (mandatory)
- Minimum 3 years' experience in a housekeeping supervisory role
- Experience in both hotels and holiday homes/serviced apartments is highly preferred
- Strong knowledge of professional cleaning methods, chemicals and equipment
- Experience managing, training and motivating multicultural housekeeping teams
- Good English communication skills (additional languages are an advantage)
- Highly organized with strong attention to detail
- Comfortable working both in the field and in the office
Full Job Posting
Role Purpose
- To ensure every cleaning service is delivered to the company's quality standards by leading, training and supporting housekeeping teams in the field. The Housekeeping Supervisor is responsible for quality control, training, housekeeping equipment, chemicals, inventory management and continuous impro
Key Responsibilities Quality Control & Field Supervision
- Conduct daily field visits to active teams.
- Perform quality inspections and release units where required.
- Ensure all SOPs, checklists and quality standards are consistently followed.
- Identify recurring quality issues and implement corrective actions.
- Investigate client complaints, determine root causes and implement preventive measures.
- Provide on site coaching, guidance and retraining where necessary.
- Monitor and evaluate the performance of housekeeping staff.
Team Leadership & Training
- Train and onboard all new housekeeping employees.
- Conduct regular refresher training and practical coaching sessions.
- Support and develop Team Leaders.
- Ensure correct use of cleaning methods, chemicals, equipment and microfibre cloth systems.
- Promote professionalism, attention to detail and excellent customer service.
Chemicals, Equipment & Inventory Management
- Take full ownership of all housekeeping chemicals, tools, equipment and consumables.
- Ensure all cleaning bags are packed correctly, fully stocked and standardized before deployment.
- Conduct regular inspections of cleaning kits and replace missing or worn items.
- Monitor stock levels and coordinate timely reordering of supplies.
- Ensure all machines and equipment are properly maintained, serviced and kept in excellent working condition.
- Introduce and maintain standardized housekeeping systems and inventory controls.
Operational Support
- Support Operations during busy periods and high occupancy.
- Assist with releasing priority units where required.
- Coordinate with drivers regarding replenishment, equipment distribution and logistics.
- Ensure teams are fully equipped before leaving for daily assignments.
Compliance & Reporting
- Prepare weekly quality, training and inventory reports.
- Track recurring issues and recommend operational improvements.
- Ensure safe handling, storage and usage of all cleaning chemicals.
- Maintain housekeeping records, training logs and inventory documentation.
Requirements
- Valid UAE driving licence (mandatory).
- Minimum 3 years' experience in a housekeeping supervisory role.
- Experience in both hotels and holiday homes/serviced apartments is highly preferred.
- Strong knowledge of professional cleaning methods, chemicals and equipment.
- Experience managing, training and motivating multicultural housekeeping teams.
- Good English communication skills (additional languages are an advantage).
- Highly organized with strong attention to detail.
- Comfortable working both in the field and in the office.
Key Performance Indicators (KPIs)
- Reduction in client complaints.
- Quality inspection pass rate.
- Team performance and quality scores.
- Staff training completion and competency.
- Inventory accuracy and stock availability.
- Equipment maintenance and readiness.
- Chemical usage and cost control.
- Compliance with SOPs and housekeeping standards.
Role Accountability
- The Housekeeping Supervisor is the owner of housekeeping quality within the company. This role is accountable for maintaining high cleaning standards, developing the housekeeping team, ensuring all chemicals, equipment and inventory are managed efficiently, and driving continuous improvements to del
Compensation
- Pay: AED 3,500.00 AED 4,000.00 per month.
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