Housekeeping Supervisor
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Key skills for this role
About the Role
ENNISMORE is hiring a Housekeeping Supervisor to oversee room attendants and porters, ensuring guest rooms meet hotel standards. The role involves assigning work, inspecting rooms, handling guest requests, and maintaining cleanliness in public and back-of-house areas.
Key Skills for This Role
Responsibilities
- Supervise allocation of work assignments to Room Attendants and Porters
- Check computer system for room status updates throughout the day
- Inspect guest rooms to ensure they meet hotel standards
- Report maintenance defects and liaise with Maintenance and Reception
- Check VIP rooms and ensure gifts are replenished
- Control issue and recording of keys and bleeps to staff
- Ensure adequate linen, cleaning materials, and guest supplies on floors
- Handle guest requests, queries, and complaints
Requirements
- Experience in housekeeping supervision or similar role
- Knowledge of cleaning standards and procedures
- Ability to handle guest requests and complaints
Full Job Posting
Supervisory Duties
- Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.
- Assign special duties to Room Attendants and House Porters on assigned floors.
- Check the computer system throughout the day for an update of room status.
- Check and return an allocated number of guest rooms to the standard required by the hotel.
- Report to the Housekeeping office any rooms which do not require service, are Do Not Disturb or are double locked.
- Report and log any maintenance defects found in the rooms and assigned areas.
- Liaise with Maintenance and Reception regarding all out of order rooms.
- Ensure soft furnishings and decor of rooms are maintained to standard.
- Oversee implementation of deep cleaning and replacement.
- Check on a daily basis the arrivals, departures and VIP lists.
- Check VIP rooms to ensure they are cleaned and maintained to the required standard.
- Ensure VIP gifts are replenished.
Operational Control
- Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.
- Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards.
- Liaise with the linen room and valet as required.
- Ensure all public area and back of house areas are clean.
- Assist in stock taking of Housekeeping items when necessary.
- Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety.
- Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition.
- Create and implement green policies and procedures to reduce waste and energy consumption.
- Report immediately any valuable lost property to security and to log packages and all other lost property.
- Handle guest requests, queries and complaints with immediate action and thorough follow up.
- Assist fellow employees to perform similar or related jobs as and when necessary.
- Carry out any projects and assignments as directed by the Executive Housekeeper.
Administrative Duties
- Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs.
- Preparation and completion of Purchase Orders as and when required.
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
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