Housekeeping Supervisor
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Key skills for this role
About the Role
IHG is seeking a Housekeeping Supervisor to oversee room servicing, assign tasks, and ensure cleanliness standards in a 4-5 star hotel. The role requires previous housekeeping supervisory experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Maintain an up to date awareness of room status to ensure efficient servicing.
- Assign responsibilities to subordinates and monitor their performance and productivity.
- Ensure cleanliness and maintenance of all Housekeeping equipment and schedule preventative maintenance.
- Oversee assignment of rooms to Room Attendants for cleaning.
- Check and release vacant clean rooms for sale.
- Conduct random inspection of service rooms.
- Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
- Note down repairs, linen supplies and out of order rooms.
- Ensure stock take of keys each shift and follow up on missing keys.
- Ensure par stock of linen and guest supplies in pantry areas is maintained.
- Ensure Housekeeping Attendants exercise proper discipline and courtesy in attending to guests' needs.
- Check and counter sign daily reports of Housekeeping Attendants and ensure correct filing.
Requirements
- Secondary Education
- Fluent in English (spoken and written)
- Previous Housekeeping Experience in a 4 5 Star Hotel
- Previous experience in supervising a housekeeping team
- Understanding of correct manual handling techniques
- Understanding of safe chemical practices
Full Job Posting
Your day to day
- Maintain an up to date awareness of room status to ensure efficient servicing.
- Assign responsibilities to subordinates and monitor their performance and productivity.
- Ensure the cleanliness and maintenance of all Housekeeping equipment and schedule necessary preventative maintenance and repair work.
- Oversee assignment of the rooms to the Room Attendants for cleaning.
- Check and release vacant clean rooms for sale.
- Conduct random inspection of service rooms.
- Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
- Note down repairs, linen supplies and out of order rooms.
- Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
- Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
- Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/requests.
- Check and counter sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
What we need from you
- Communicate effectively with all other departments
- Ability to work a flexible roster
- Attend meetings, training sessions and any other required meeting or training session.
- Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
- Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager
- Consistently meet hotel standard of room presentation.
- Able to meet productivity targets.
- Guest satisfaction and feedback
- Achieve on time completion of all rooms under supervision in accordance with hotel service standards.
- Secondary Education
- Fluent in English; spoken and written
- Previous Housekeeping Experience in a 4 5 Star Hotel
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