Housekeeping Supervisor
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Key skills for this role
About the Role
Supervise housekeeping staff, ensure cleanliness and maintenance of guest areas, handle guest requests, and implement green policies for optimal service.
Key Skills for This Role
Responsibilities
- Supervise allocation of work assignments to Room Attendants and Porters
- Check computer system for update of room status
- Inspect guest rooms to ensure standards
- Report maintenance defects and liaise with Maintenance and Reception
- Ensure soft furnishings and decor are maintained
- Oversee deep cleaning and replacement
- Check VIP rooms and ensure gifts are replenished
- Control issue and recording of keys and bleeps
- Ensure adequate linen, cleaning materials, and guest supplies
- Assist in stock taking of Housekeeping items
- Handle guest requests, queries, and complaints
- Prepare timesheets, rotas, holiday schedules
Requirements
- Supervisory experience in a similar position is beneficial
- Flexibility and a positive attitude
- An eye for detail
- Creative problem solver
- Passionate about creating extraordinary service
- Ability to work as part of a team
- Strong verbal communication skills
Full Job Posting
Company Description
- From high octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat.
- With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
- Under the guidance of the Executive Housekeeper, assign and supervise activities of room attendants, house porters and linen porters.
- Ensure clean, orderly, attractive and well maintained guest rooms, corridors, fire exits, stairways and service areas.
- Ensure all staff and guest issues are dealt with effectively and timely.
- Supervise allocation of work assignments to Room Attendants and Porters.
- Assign special duties to Room Attendants and House Porters.
- Check computer system throughout the day for update of room status.
- Check and return allocated number of guest rooms to standard.
- Report rooms that do not require service, are Do Not Disturb or double locked.
- Report and log maintenance defects.
- Ensure soft furnishings and decor are maintained to standard.
- Oversee implementation of deep cleaning and replacement.
- Check daily arrivals, departures and VIP lists.
Qualifications
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Supervisory experience in a similar position is beneficial
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