Housekeeping - Supervisor
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Key skills for this role
About the Role
Mandarin Oriental, Doha is looking for a Housekeeping Supervisor to join their team. The role involves supervising room attendants, ensuring cleanliness standards, coordinating with front office, and maintaining guest satisfaction in a luxury hotel environment.
Key Skills for This Role
Responsibilities
- Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy
- Ensure key control procedures are maintained
- Establish daily planning assignments for room attendants, turn down attendants, evening cleaners and housemen
- Check room’s day service and turn down service daily and complete the evening turn down check lists periodically
- Liaise closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests
- Give feedback of employees work performance to the Housekeeping Manager
- Check equipment and pantries at the end of the shift and ensure cleanliness and correct storage of guest supplies and cleaning supplies
- Ensure that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook
- Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms
- Update Room status and Guest discrepancies all the time and report to Front Office
- Assist with emergency procedures such as evacuation, fire and bomb threats
- Perform any duty assigned by the housekeeping management team
Requirements
- Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus
- In depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential
- Must maintain a well groomed and professional appearance at all times
- Excellent command of written and spoken English
- Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self motivated, and capable of working independently
Full Job Posting
Job Overview
- Mandarin Oriental, Doha is looking for a Housekeeping Supervisor to join our housekeeping team.
- Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari influenced heritage with modern design.
As a Housekeeping Supervisor, you will be responsible for the following duties:
- Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
- Ensures key control procedures are maintained.
- Establish daily planning assignments for the day rooms assignments, turn down attendants, evening cleaners and housemen.
- Check room’s day service and turn down service daily and completes the evening turn down check lists periodically.
- Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
- Gives feedback of employees work performance to the Housekeeping Manager
- Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
- Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
- Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
- Updates Room status and Guest discrepancies all the time and reports to F/O.
- At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
- Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
As Housekeeping Supervisor, we expect from you:
- Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
- In depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
- Must maintain a well groomed and professional appearance at all times.
- Excellent command of written and spoken English.
- Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self motivated, and capable of working independently.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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