Housekeeping Supervisor
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Key skills for this role
About the Role
About the role: The Housekeeping Supervisor assists the Housekeeping Manager and Assistant Housekeeping Manager in executing the day-to-day operational requirements of the depar.
Key Skills for This Role
Responsibilities
- Assist the Housekeeping Manager and Assistant Housekeeping Manager in executing day to day operational requirements of the department
- Directly responsible for day to day key processes in his/her area of work
- Actively participates in briefings and meetings; assumes training responsibilities when required; demonstrates high degree of standards awareness; promotes teamwork and acts as role model
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
- Adheres to the hotel's code of conduct and grooming & hygiene standards
- Maintains a clean and orderly work area and promotes a safe working environment
- Possesses a high degree of product knowledge and relevant technical skills; keeps abreast of events in the hotel
- Inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction
- Assists in general department administration and in routine inventory taking of supplies and operating equipment
- Perform other tasks or projects as assigned by the Director of Housekeeping, Housekeeping Manager and Assistant Director of Rooms
Requirements
- Assist the Housekeeping Manager and Assistant Housekeeping Manager in executing day to day operational requirements
- Directly responsible for day to day key processes in his/her area of work
- Actively participates in briefings and meetings; assumes training responsibilities when required; demonstrates high degree of standards awareness; promotes teamwork and acts as role model
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
- Adheres to the hotel's code of conduct and grooming & hygiene standards
- Maintains a clean and orderly work area and promotes a safe working environment
- Possesses a high degree of product knowledge and relevant technical skills; keeps abreast of events in the hotel
- Inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction
- Assists in general department administration and in routine inventory taking of supplies and operating equipment
- Perform other tasks or projects as assigned by the Director of Housekeeping, Housekeeping Manager and Assistant Director of Rooms
Full Job Posting
About the role
- The Housekeeping Supervisor assists the Housekeeping Manager and Assistant Housekeeping Manager in executing the day to day operational requirements of the department.
What you will do
- Directly responsible for the day to day key processes in his/her area of work.
- Actively participates in briefings and meetings. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. Attends all scheduled training sessions.
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
- Adheres to the hotel's code of conduct and grooming & hygiene standards.
- Maintains a clean and orderly work area and promotes a safe working environment.
- Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
- Inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet.
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction.
- Assists in general department administration and in routine inventory taking of supplies and operating equipment.
- Perform other tasks or projects as assigned by the Director of Housekeeping, Housekeeping Manager and Assistant Director of Rooms.
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