Housekeeping Order Taker
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Key skills for this role
About the Role
Amwaj Rotana Jumeirah Beach seeks a Housekeeping Order Taker to coordinate and manage housekeeping requests. You will handle guest requests via phone and systems, dispatch tasks, update room status, and maintain lost & found documentation.
Key Skills for This Role
Responsibilities
- Handle incoming guest requests via telephone, Opera/Message Box systems, and internal communication channels
- Record, dispatch, and follow up on guest requests to ensure timely completion within service standards
- Coordinate with housekeeping attendants, supervisors, engineering, and other departments for request execution
- Update room status in the system to reflect accurate occupancy details
- Maintain proper documentation for lost & found items and coordinate retrieval
- Prepare daily reports on room status, guest requests, and other relevant metrics
- Assist in scheduling, attendance tracking, and basic administrative tasks for the department
- Support supervisors in coordinating daily operations and priorities
Requirements
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Attention to detail and accuracy
- Ability to work under pressure in a fast paced environment
- Problem solving mindset and proactive approach
- Team player with a positive attitude
- Knowledge of Opera Cloud (preferred)
- Familiarity with Message Box or similar systems (advantage)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Previous experience in Housekeeping or Front Office (preferred)
- Experience in a similar coordinator/order taker role is an advantage
- Good command of English (additional languages are a plus)
Full Job Posting
Summary
- We are seeking a Housekeeping Order Taker to coordinate and manage housekeeping requests and orders within our organization.
- The ideal candidate will be responsible for ensuring timely and efficient delivery of housekeeping services to our guests.
Key Responsibilities
- Handle incoming guest requests via telephone, Opera/Message Box systems, and internal communication channels.
- Record, dispatch, and follow up on guest requests to ensure timely completion within service standards.
- Coordinate with housekeeping attendants, supervisors, engineering, and other departments for request execution.
- Update room status in the system to reflect accurate occupancy details.
- Maintain proper documentation for lost & found items and coordinate retrieval.
- Prepare daily reports on room status, guest requests, and other relevant metrics.
- Assist in scheduling, attendance tracking, and basic administrative tasks for the department.
- Support supervisors in coordinating daily operations and priorities.
Skills Required
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Attention to detail and accuracy
- Ability to work under pressure in a fast paced environment
- Problem solving mindset and proactive approach
- Team player with a positive attitude
- Knowledge of Opera Cloud (preferred)
- Familiarity with Message Box or similar systems (advantage)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Previous experience in Housekeeping or Front Office (preferred)
- Experience in a similar coordinator/order taker role is an advantage
- Good command of English (additional languages are a plus)
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