Housekeeping Order taker
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Key skills for this role
About the Role
Amwaj Rotana Jumeirah Beach seeks a Housekeeping Order Taker to coordinate and manage housekeeping requests by answering calls, coordinating with the housekeeping team, and maintaining records.
Key Skills for This Role
Responsibilities
- Answering calls and responding to emails from guests requesting housekeeping services
- Coordinating with the housekeeping team to ensure requests are fulfilled promptly
- Maintaining records of all housekeeping requests and following up to ensure guest satisfaction
- Providing excellent customer service to address any concerns or special requests from guests
- Keeping track of inventory and supplies needed for housekeeping services
Requirements
- Strong communication skills and customer service orientation
- Ability to multitask and prioritize requests effectively
- Attention to detail and accuracy in recording and tracking information
- Knowledge of housekeeping procedures and practices
- Proficiency in using computer systems and software for recording requests and maintaining records
- Ability to work well under pressure
- Strong teamwork skills
Full Job Posting
Job Summary
- We are seeking a Housekeeping Order Taker to assist in coordinating and managing housekeeping requests in a timely and efficient manner.
Job Responsibilities
- Answering calls and responding to emails from guests requesting housekeeping services.
- Coordinating with the housekeeping team to ensure requests are fulfilled promptly.
- Maintaining records of all housekeeping requests and following up to ensure guest satisfaction.
- Providing excellent customer service to address any concerns or special requests from guests.
- Keeping track of inventory and supplies needed for housekeeping services.
Candidate Requirements
- Strong communication skills and customer service orientation.
- Ability to multitask and prioritize requests effectively.
- Attention to detail and accuracy in recording and tracking information.
- Knowledge of housekeeping procedures and practices.
- Proficiency in using computer systems and software for recording requests and maintaining records.
Skills
- Strong communication skills
- Excellent organizational abilities
- Attention to detail
- Ability to multitask effectively
- Customer service orientation
- Familiarity with relevant computer software
- Problem solving skills
- Ability to work well under pressure
- Knowledge of housekeeping procedures and practices
- Strong teamwork skills
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