Housekeeping Coordinator
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Key skills for this role
Role Overview
Coordinate room-status reporting, cleaning priorities, room assignments, and daily Housekeeping activities.
Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve discrepant-room issues with the Front Desk.
Key Skills for This Role
Full Job Posting
Position Summary
Coordinate room-status reporting, cleaning priorities, room assignments, and daily Housekeeping activities.
Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve discrepant-room issues with the Front Desk.
Operational Responsibilities
- Run sold-room reports, verify room status, and prioritise room cleaning.
- Update departing-room status and ensure vacant dirty rooms are cleaned on time.
- Assign rush rooms and rooms previously on the Do Not Disturb list.
- Prepare and distribute room assignments to Housekeeping staff.
- Record and monitor Do Not Disturb rooms and complete Housekeeping paperwork.
- Enter and locate work-related information using computers.
Service and Compliance Duties
- Follow company, safety, and security policies and report maintenance problems, hazards, accidents, or injuries.
- Welcome guests, anticipate service needs, and respond to employee concerns professionally.
- Maintain confidentiality, protect company assets, and meet quality standards.
- Work cooperatively with others and perform other reasonable duties requested by supervisors.
- Stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
Qualifications and Skills
- One to two years of experience in housekeeping, administration, or a similar hospitality role is required.
- Previous hotel experience is preferred.
- Knowledge of OPERA and MICROS systems is required.
- Strong organisational, multitasking, administrative, communication, coordination, and record-keeping skills are required.
- A professional guest-service attitude, attention to detail, discretion, and ability to work in a fast-paced environment are required.
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