Hotel Cleanliness Supervisor

Position Summary

Operational Responsibilities

• Run sold-room reports, verify room status, identify discrepant rooms, and prioritize departing-room cleaning.
• Coordinate Housekeeping, Engineering, Front Office, and Laundry efforts.
• Document and resolve discrepant-room issues with the Front Desk and communicate issues to the next shift.
• Prepare, distribute, and communicate changes in room assignments.
• Complete required paperwork and use computers or point-of-sale systems for work information.

People and Guest Responsibilities

• Assist with training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Welcome guests, acknowledge them according to standards, anticipate service needs, and assist individuals with disabilities.
• Communicate clearly and professionally and maintain positive working relationships with employees and guests.

Safety and Physical Requirements

• Follow company, safety, and security policies and report maintenance problems, hazards, accidents, and injuries.
• Move, lift, carry, and place objects weighing up to 55 pounds without assistance and heavier objects with assistance.
• Push and pull loaded housekeeping carts and machinery over sloping and uneven surfaces.
• Reach overhead and below the knees and stand, sit, kneel, or walk for extended periods during a shift.
• Use fine motor skills and hand-eye coordination and read information in various formats.

Qualifications and Skills

• Two to three years of housekeeping experience, including at least one year in a supervisory role.
• Hotel housekeeping experience is preferred.
• Strong leadership, communication, and organizational skills.
• Good command of spoken and written English.
• Knowledge of cleaning techniques, materials, and equipment.
• Ability to train, motivate, and supervise a diverse team.
• Attention to detail, a hands-on approach, and flexibility for shifts, weekends, and holidays.