Hotel Reservations Assistant / Accommodation Assistant / Guest Services Assistant

Scholarships And College Planning

Remote, UAE

Part-time

Mid-Senior

Remote

Discovered 3 weeks ago

hotel reservationsaccommodation operationsguest servicesreservation systemsproperty management systemsMicrosoft Excel

Free

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Key skills for this role

hotel reservationsaccommodation operationsguest services

The position is part-time and fully remote in the United Arab Emirates.
The role supports hotel reservations, accommodation services, guest relations, and travel operations.

Support hotel bookings, reservation changes, guest inquiries, accommodation arrangements, documentation, and hotel-partner coordination.

The role requires accuracy, responsiveness, organization, and professional guest support across multiple reservations and requests.

Assist with hotel, resort, serviced-apartment, and accommodation reservations.
Process requests through email, phone, websites, booking platforms, travel agencies, and partner systems.
Check availability, rates, occupancy, room types, inclusions, policies, and booking conditions.
Issue confirmations, vouchers, itineraries, and accommodation details.
Maintain guest and reservation records, including payment status, preferences, and special requests.
Coordinate amendments, cancellations, upgrades, transfers, early check-in, late check-out, and other approved arrangements.
Respond to guest questions, complaints, discrepancies, service requests, and accommodation concerns.
Escalate significant complaints, payment disputes, safety concerns, and contractual issues.

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