Hotel Manager
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Key skills for this role
About the Role
Mandarin Oriental Jumeira, Dubai seeks an experienced Hotel Manager to lead daily operations and ensure exceptional guest experiences. The role requires strategic leadership across all departments, driving service excellence, financial performance, and operational improvement.
Key Skills for This Role
Responsibilities
- Support the General Manager in leading daily operations and act as Manager in Charge in their absence
- Drive operational excellence by implementing business strategies and ensuring efficient coordination across departments
- Partner with Division Heads to manage budgets, monitor financial performance, and maximize revenue through cost control and commercial strategies
- Champion exceptional guest experiences by monitoring service quality, responding to feedback, and implementing improvements
- Track and improve key performance indicators, quality assurance metrics, and guest satisfaction scores
- Maintain visible leadership presence throughout the hotel, fostering strong relationships with guests and colleagues
- Collaborate with department leaders to strengthen operational processes, improve efficiency, and maintain brand standards
- Lead health, safety, risk management, and sustainability initiatives, ensuring compliance with policies and regulations
- Promote a positive, engaged workplace culture by supporting, coaching, and developing team members
Requirements
- Vocational Diploma in Hospitality / Hotel Management or Degree/Higher National Diploma in Hospitality/Hotel/Business Management
- Minimum 10 years of experience in a 5 star hotel environment
- Minimum 5 years hotel operations experience
- Minimum 2 years as Director of Operations or Hotel Manager
- International experience with GCC and/or Dubai preferred
- Fluent in English (verbal and written)
- Ability to work with multicultural teams
- Strong business acumen
- Strategically minded
- Exceptional customer focus
Full Job Posting
Job Purpose
- The Hotel Manager is responsible for leading the day to day operations of the hotel, ensuring exceptional guest experiences and operational excellence across all departments.
- Reporting to the General Manager, this role provides strategic and hands on leadership to the hotel leadership team and colleagues, driving service excellence, financial performance, and continuous operational improvement.
- The Hotel Manager ensures compliance with company policies, brand standards, and all relevant regulatory requirements while fostering a culture of collaboration, accountability, and customer excellence.
Key Responsibilities
- Support the General Manager in leading the hotel's daily operations and act as Manager in Charge in their absence.
- Drive operational excellence by implementing business strategies and ensuring efficient coordination across all departments.
- Partner with Division Heads to manage budgets, monitor financial performance, and maximise revenue through effective cost control and commercial strategies.
- Champion exceptional guest experiences by monitoring service quality, responding to guest feedback, and implementing continuous improvements.
- Track and improve key performance indicators, quality assurance metrics, and guest satisfaction scores.
- Maintain a visible leadership presence throughout the hotel, fostering strong relationships with guests and colleagues.
- Collaborate with department leaders to strengthen operational processes, improve efficiency, and maintain brand standards.
- Lead the hotel's health, safety, risk management, and sustainability initiatives, ensuring compliance with company policies and regulatory requirements.
- Promote a positive, engaged workplace culture by supporting, coaching, and developing team members while maintaining open communication across all departments.
Qualifications
- Vocational Diploma in Hospitality / Hotel Management OR Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
- Minimum 10 years of experience working in a 5 star hotel environment.
- Minimum 5 years hotel operations experience.
- Minimum of 2 years’ experience as a Director of Operations or Hotel Manager.
- International experience with GCC and/or Dubai preferred.
- Able to communicate fluently in English verbally and written.
- Able to work with multicultural teams.
- Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
- Strong business acumen.
- Strategically minded.
- Strong problem solving & decision making skills.
- Exceptional customer focus.
Our Commitment to You
- Learning & Development: tailored programs for career growth.
- MOstay: complimentary nights and attractive rates on rooms for colleagues and loved ones.
- Health & Colleague Wellness: health benefits and wellness programs.
- A competitive salary and benefits packages.
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