Sales Manager, UK & Americas
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Key skills for this role
About the Role
Mandarin Oriental Jumeira, Dubai is seeking a Sales Manager to lead the development and growth of UK and Americas market segments. The role involves managing travel agent and tour operator accounts, driving revenue targets, and building long-term customer relationships.
Key Skills for This Role
Responsibilities
- Develop, manage and grow Travel Agent and Tour Operator accounts in the UK and focus on Consortia in the Americas
- Implement and execute sales objectives and action plans to meet and exceed targets
- Monitor market trends, competitor activities, threats and opportunities
- Analyse account production and segment performance to identify opportunities
- Conduct face to face sales calls, telephone calls, site inspections and client entertainment
- Maintain accurate account files and databases
Requirements
- Senior school qualification
- Degree or Higher National Diploma in Hospitality, Hotel Management or Business Management
- Minimum two years' experience in a Sales Manager or senior sales role within a luxury or five star hotel environment
- Proven track record of achieving revenue targets
- Strong commercial acumen
- Excellent negotiation, communication and presentation skills
- Proficient in Microsoft Office applications and hotel sales systems
- Fluent in English
Full Job Posting
Job Purpose
- As Sales Manager you will be responsible for leading the development and growth of assigned market segments and key accounts.
- Manages activities related to the sales functions with a focus on building long term, value based customer relationships.
Responsibilities
- Develop, manage and grow Travel Agent and Tour Operator accounts in the UK and focus on Consortia in the Americas.
- Maintain and strengthen relationships with key local DMCs for the assigned markets.
- Implement and execute sales objectives and action plans to meet and exceed targets.
- Review direct competition and maintain complete market awareness.
- Analyse account production and segment performance, identifying opportunities and implementing strategies.
- Generate, manage and grow accounts and assigned segments through proactive sales activities.
- Service customers to drive share of wallet and ensure long term loyalty.
- Conduct face to face sales calls, telephone calls, site inspections and client entertainment.
- Plan and execute fam trips on a yearly basis.
Qualifications
- Senior school qualification.
- Degree or Higher National Diploma in Hospitality, Hotel Management or Business Management.
- Minimum two years' experience in a Sales Manager or senior sales role within a luxury or five star hotel environment.
- Strong commercial acumen with the ability to develop and execute sales strategies.
- Excellent negotiation, communication and presentation skills.
- Proficient in Microsoft Office applications and hotel sales systems.
- Fluent in English.
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