Hotel Assistant Manager
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Key skills for this role
About the Role
Four Seasons Hotel Doha seeks an Assistant Manager to oversee overnight hotel operations, ensuring exceptional guest experiences and safety. The role involves managing front office, night audit, and coordinating with departments.
Key Skills for This Role
Responsibilities
- Effectively and efficiently run the operation of Nights, complete Daily Reports for all Front of House Departments, and successfully complete the night audit
- Oversee all overnight Front Office operations including arrivals, departures, room assignments, and guest requests
- Ensure smooth communication between overnight and daytime operational teams
- Supervise overnight colleagues and ensure adherence to Four Seasons service standards
- Handle guest concerns, service recovery situations, and VIP experiences professionally and efficiently
- Coordinate with Security and Engineering teams to ensure guest and colleague safety
- Conduct regular inspections of public areas and operational facilities to maintain luxury presentation standards
- Respond effectively to emergency situations and operational incidents
- Ensure overnight operational procedures and reporting are completed accurately
- Deliver highly personalized and anticipatory guest service
- Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
- Demonstrate a strong room upsell approach
Requirements
- College degree preferred
- Minimum three years of leadership experience within Rooms Division or Front Office operations in a luxury hotel or resort environment
- Strong leadership, supervisory, and managerial skills
- Strong operational knowledge of Front Office and night audit procedures
- Excellent organizational and problem solving abilities
- Strong communication and guest relations skills
- Ability to handle emergencies calmly and professionally
- Excellent verbal and written communication skills in English required; Arabic will be an advantage
- Ability to work independently and manage overnight operations efficiently
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
About the Location
- Seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views.
- This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant.
Our Team
- Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another.
Who We Look For
- We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us.
Job Description
- This role primarily involves working overnight shifts and is responsible for overseeing all hotel operations during night hours.
- Effectively and efficiently run the operation of Nights. Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.
- Oversee all overnight Front Office operations including arrivals, departures, room assignments, and guest requests.
- Ensure smooth communication between overnight and daytime operational teams.
- Supervise overnight colleagues and ensure adherence to Four Seasons service standards.
- Handle guest concerns, service recovery situations, and VIP experiences professionally and efficiently.
- Coordinate with Security and Engineering teams to ensure guest and colleague safety.
- Conduct regular inspections of public areas and operational facilities to maintain luxury presentation standards.
- Respond effectively to emergency situations and operational incidents.
- Ensure overnight operational procedures and reporting are completed accurately.
- Deliver highly personalized and anticipatory guest service.
- Support guest satisfaction initiatives and ensure prompt resolution of guest concerns.
Preferred Qualifications And Skills
- College degree preferred.
- Minimum three years of leadership experience within Rooms Division or Front Office operations in a luxury hotel or resort environment.
- Strong leadership, supervisory, and managerial skills.
- Strong operational knowledge of Front Office and night audit procedures.
- Excellent organizational and problem solving abilities.
- Strong communication and guest relations skills.
- Ability to handle emergencies calmly and professionally.
- Excellent verbal and written communication skills in English required, and Arabic will be an advantage.
- Ability to work independently and manage overnight operations efficiently.
- The ideal candidate will have an outgoing personality and a can do approach to any task!
Our Offering
- Competitive Net Salary in a Tax Free Environment
- Opportunities to build a successful career with global potential
- Unique strong culture diversity of 50 different nationalities
- Living accommodation in a high quality, well resourced apartment
- Excellent Learning and Development opportunities
- Employee Recognition Programs
- Complimentary Discovery nights at FS Hotels Worldwide
- Paid vacation & home leave ticket
- Complimentary meals in employee dining restaurants
- Transportation to work provided
- Employee Assistance Program
- Medical & Life Insurance
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