Hostess
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
About the Role The Hostess works as a team member to create the most professional service team in F&B operations, providing high-quality customer service that emphasizes and pro.
Key Skills for This Role
Responsibilities
- Greet and seat customers and serve them in a professional, discreet, and personalized way
- Maintain a good relationship with guests and attend to their complaints and queries satisfactorily
- Answer guest telephone queries according to F&B restaurant standards
- Take reservations and provide guests with information regarding F&B outlets
- Observe and anticipate guests needs and requirements
- Handle customer requests and complaints according to F&B guidelines
- Assist the Restaurant Manager with additional service as required
- Increase revenue through suggestive selling and up selling techniques
- Maintain an up to date database of outlet guests
- Acquire in depth knowledge of the F&B menu for the assigned outlet
- Set up, stock, and maintain the working area
- Operate cash register as directed by the Restaurant Manager
Requirements
- Professional, discreet, and personalized service approach
- Ability to greet and seat customers
- Good relationship management with guests
- Knowledge of F&B menu to provide recommendations
- Ability to handle complaints and queries
Full Job Posting
About the Role
- The Hostess works as a team member to create the most professional service team in F&B operations, providing high quality customer service that emphasizes and projects a positive, high quality image of QC+ and the outlet.
Key Responsibilities
- Emphasize and project a positive, high quality image for the outlet.
- Greet and seat customers and serve them in a professional, discreet, and personalized way.
- Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
- Answer guest telephone queries according to F&B restaurant standards.
- Take reservations and provide guests with information regarding F&B outlets.
- Observe and anticipate guests needs and requirements.
- Handle customer requests and complaints according to the F&B guidelines and exceed customer expectations.
- Assist the Restaurant Manager with additional service as required.
- Ensure that the Restaurant Manager is kept informed of all guest feedback and complaints.
- Communicate actively with guests in the outlet and obtain their feedback.
- Increase revenue for the outlet through suggestive selling at all opportunities.
- Use up selling techniques actively to exceed guest expectations and increase the revenue of the outlet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at QC Plus
Senior Web Developer / Full-Stack Developer
Doha, QAT
About the Role We are looking for a Full-Stack Developer with strong frontend engineering skills and solid API/integration experience. The candidate will work across React/TypeS...
Senior Brand Manager F&B Hospitality Portfolio
Doha, QAT
About the Role The Senior Brand Manager F&B Hospitality Portfolio leads the strategic and operational marketing direction for all QC+ food and beverage brands, including but not...
Social Media & Content Strategist
Doha, QAT
About the Role The Social Media & Content Strategist owns the social media and content strategy for all QC+ brands across all verticals, including F&B, retail, membership, art &...
Senior Marketing Specialist
Doha, QAT
About the Role The Senior Marketing Specialist supports the development, implementation, monitoring, and evaluation of marketing and communications strategies to fully support t...
Graphic Designer
Qatar, QAT
About the Role The Graphic Designer will assist the design team in creating visually engaging content across multiple platforms, including print and digital media. This role inv...
Senior QA Engineer
Qatar, QAT
About the Role The Senior QA Engineer will own quality assurance planning, testing, defect governance, automation support, release validation, and production-readiness quality a...
Multimedia Content Creator
Doha, QAT
About the Role The Multimedia Content Creator will be responsible for capturing, producing, and editing high quality photo and video content across QC+ brands and initiatives, i...
Memberships Specialist
Qatar, QAT
About the Role The Membership Specialist supports and oversees the planning, coordination, and implementation of various strategic initiatives and projects related to the work o...
Senior Web Developer / Full-Stack Developer
Doha, QAT
Senior Brand Manager F&B Hospitality Portfolio
Doha, QAT
Social Media & Content Strategist
Doha, QAT
Senior Marketing Specialist
Doha, QAT
Graphic Designer
Qatar, QAT
Senior QA Engineer
Qatar, QAT
Multimedia Content Creator
Doha, QAT
Memberships Specialist
Qatar, QAT