Hostess - Pool & Beach
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Key skills for this role
About the Role
Responsible for guest welcome, seating management, and ensuring a seamless luxury experience at pool and beach areas with strong communication skills.
Key Skills for This Role
Responsibilities
- Greet guests warmly upon arrival at the pool and beach areas
- Assist guests with seating allocation, sunbeds, cabanas, and umbrellas
- Manage allocation of sunbeds, cabanas, and beach/pool seating
- Anticipate guest needs such as towels, shade, and seating preferences
- Ensure pool and beach entrance areas are clean, organised, and well presented
- Work closely with waiters, supervisors, and management to ensure smooth operations
Requirements
- Previous experience in a hostess or guest relations role in luxury hotels, beach clubs, or resorts preferred
- Experience in outdoor or high volume leisure environments is an advantage
- Strong communication and guest service skills
- Excellent spoken English; additional languages are a plus
- Well groomed, professional appearance suitable for a luxury resort environment
Full Job Posting
Role Overview
- As a Pool & Beach Hostess at Banyan Tree Dubai, you are responsible for creating a warm, seamless, and welcoming arrival experience for guests in the resort's outdoor leisure areas.
- You will manage guest flow across pool and beach zones, coordinate seating and cabanas, and ensure every guest feels personally recognised and cared for from the moment they arrive.
Key Responsibilities
- Greet guests warmly upon arrival at the pool and beach areas.
- Provide a polished, friendly, and professional first impression.
- Assist guests with seating allocation, sunbeds, cabanas, and umbrellas.
- Ensure guests are settled comfortably and have all necessary amenities.
- Manage allocation of sunbeds, cabanas, and beach/pool seating.
- Coordinate with the Pool & Beach Supervisor to ensure smooth guest flow.
- Monitor availability and maintain accurate awareness of occupied/reserved areas.
- Communicate wait times or availability clearly and professionally.
- Anticipate guest needs such as towels, shade, and seating preferences.
- Assist with guest requests and ensure prompt coordination with service colleagues.
- Handle guest feedback or concerns with professionalism and escalate where needed.
- Create a relaxed and welcoming atmosphere throughout the day.
Qualifications & Experience
- Previous experience in a hostess or guest relations role in luxury hotels, beach clubs, or resorts preferred.
- Experience in outdoor or high volume leisure environments is an advantage.
- Strong communication and guest service skills.
- Excellent spoken English; additional languages are a plus.
- Well groomed, professional appearance suitable for a luxury resort environment.
Competencies
- Strong guest centric mindset
- Warm, approachable, and professional personality
- Excellent communication and interpersonal skills
- Ability to multitask in a fast paced environment
- Calm and composed under pressure
- High attention to detail
- Team oriented and proactive attitude
- Strong organisational skills
Why Join Us
- At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
- We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
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