Hostess (Chinese Speaker)
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Key skills for this role
About the Role
Hilton is seeking a Chinese-speaking Hostess to greet and seat guests, manage reservations, and provide excellent customer service in Doha. The role requires knowledge of menu offerings and compliance with hotel standards.
Key Skills for This Role
Responsibilities
- Meet and greet guests as they arrive, check reservations, and escort them to their table
- Manage the reservation system and coordinate communication between shifts
- Maintain proper set up of dining room according to reservations and table plan
- Assist callers courteously and take accurate messages
- Ensure knowledge of menu and all products to answer guest questions
- Comply with hotel grooming standards, security, fire regulations, and health and safety legislation
Requirements
- Fluency in Chinese (Mandarin or Cantonese) is required
- Previous experience in a similar role is preferred but not required
- Excellent communication and interpersonal skills
- Ability to work in a fast paced environment
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As a Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special.
- Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence.
- Serve with efficiency and care: Take food and beverage orders, enter them into the point of sale system, and deliver completed orders promptly – attention to detail is key!
- Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized.
- Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well being.
Additional Responsibilities
- Meet and greet guests as they arrive, check whether they have reservation and special request, offer choice of seating, then escort them to their table and present menu.
- Read, maintain, and make daily entries in the reservation system to coordinate communication between shifts and management.
- Maintain proper set up of dining room according to the reservations, table plan and lay out.
- Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
- Has a good knowledge of the restaurant's sitting arrangements.
- Manage guest queries in a friendly, timely, and efficient manner.
- Ensure knowledge of menu and all products.
- Follow correct reporting procedures if faced with issues.
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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