Hostess at Waldorf Astoria Dubai International Financial Centre
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Key skills for this role
About the Role
Waldorf Astoria Dubai International Financial Centre is seeking a Hostess to be the first point of contact for its restaurants, delivering Forbes Five-Star service. The role involves welcoming guests, managing reservations, coordinating seating, and ensuring a seamless dining experience.
Key Skills for This Role
Responsibilities
- Extend a warm and genuine welcome to all guests arriving at the outlet
- Escort guests to their tables and present menus in a professional and engaging manner
- Maintain comprehensive knowledge of menu offerings, promotions, and restaurant facilities
- Manage guest enquiries and requests in a friendly, timely, and professional manner
- Manage restaurant reservations, ensuring guest preferences, dietary requirements, allergies, and special occasions are accurately recorded
- Coordinate closely with the restaurant team to ensure guest preferences and special requests are delivered seamlessly
- Engage with guests throughout their dining experience, anticipating needs and creating personalised, memorable moments
- Maintain an excellent understanding of the restaurant seating plan to optimise table allocation and guest flow
Requirements
- Previous experience in a similar role or in Food and Beverage department
- Fluency in Arabic language skills
- Positive attitude
- Excellent communication skills (oral and written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
Full Job Posting
Overview
- A Hostess at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our restaurants and is responsible for serving guests in a friendly, timely, and efficient manner to ensure an excellent guest experience.
- Your role is pivotal in upholding Forbes Five Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.
What will I be doing?
- Extend a warm and genuine welcome to all guests arriving at the outlet.
- Escort guests to their tables and present menus in a professional and engaging manner.
- Maintain comprehensive knowledge of menu offerings, promotions, and restaurant facilities.
- Manage guest enquiries and requests in a friendly, timely, and professional manner.
- Follow established reporting procedures and communicate operational concerns promptly.
- Maintain impeccable grooming, personal presentation, and hygiene standards in accordance with Waldorf Astoria guidelines.
- Answer telephone calls courteously and professionally, accurately recording and communicating messages where required.
- Manage restaurant reservations, ensuring guest preferences, dietary requirements, allergies, and special occasions are accurately recorded and communicated to the team.
- Coordinate closely with the restaurant team to ensure guest preferences and special requests are delivered seamlessly.
- Engage with guests throughout their dining experience, anticipating needs and creating personalised, memorable moments.
- Maintain an excellent understanding of the restaurant seating plan to optimise table allocation and guest flow.
What are we looking for?
- Fluency in Arabic language skills
- Previous experience in a similar role or in Food and Beverage department
- Positive attitude
- Excellent communication skills (oral and written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
Advantageous Capabilities
- Previous experience in a similar role within a luxury hotel in Dubai
- Knowledge of Forbes Five Star standards
What will it be like to work for Waldorf Astoria Hotels & Resorts?
- Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.
Join an Award Winning Workplace Culture
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
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