Hostess (Arabic Speaker) l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences
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Key skills for this role
About the Role
DoubleTree by Hilton Sharjah Waterfront Hotel & Residences is seeking a Hostess (Arabic Speaker) to deliver exceptional guest service. The role involves greeting guests, managing reservations, seating arrangements, and ensuring a positive dining experience.
Key Skills for This Role
Responsibilities
- Greet all Guests warmly and professionally upon arrival, ensuring a positive first impression
- Manage Guest reservations, walk ins, and seating arrangements efficiently to optimize table turnover and Guest satisfaction
- Escort Guests to their tables in a friendly and courteous manner, presenting menus and providing initial assistance
- Maintain clear communication with the Food & Beverage service team to ensure smooth coordination of table allocations and service flow
- Handle Guest inquiries, requests, and complaints promptly and professionally, escalating where necessary
- Monitor and manage waitlists during peak periods, providing accurate wait time information and ensuring Guest comfort
- Maintain cleanliness, organization, and presentation of the reception, host stand, and restaurant entrance areas
- Support in maintaining accurate reservation records and updating seating charts as required
- Demonstrate full knowledge of outlet operations, promotions, and Hilton standards to enhance the Guest experience
- Ensure compliance with all brand standards, health & safety, and hygiene regulations at all times
- Contribute to team spirit and a positive working environment, supporting colleagues to achieve excellent Guest satisfaction scores
Requirements
- Previous experience in Food & Beverage, Front Office, or Guest Service role, preferably in a 4 or 5 star hotel environment
- Strong interpersonal and communication skills with a warm, friendly, and professional demeanor
- Ability to deliver excellent Guest service and create positive first impressions
- Good organizational and multitasking skills with attention to detail in a fast paced environment
- Ability to work flexible shifts, including weekends, evenings, and holidays
- Basic knowledge of restaurant reservation systems and seating management is an advantage
- Team player with a proactive attitude and willingness to support colleagues
- Good command of English; additional languages are an advantage
- Well groomed and professional appearance at all times in accordance with brand standards
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As a Hostess, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Greet all Guests warmly and professionally upon arrival, ensuring a positive first impression in line with Hilton hospitality standards.
- Manage Guest reservations, walk ins, and seating arrangements efficiently to optimize table turnover and Guest satisfaction.
- Escort Guests to their tables in a friendly and courteous manner, presenting menus and providing initial assistance as required.
- Maintain clear communication with the Food & Beverage service team to ensure smooth coordination of table allocations and service flow.
- Handle Guest inquiries, requests, and complaints promptly and professionally, escalating where necessary to ensure resolution.
- Monitor and manage waitlists during peak periods, providing accurate wait time information and ensuring Guest comfort.
- Maintain cleanliness, organization, and presentation of the reception, host stand, and restaurant entrance areas.
- Support in maintaining accurate reservation records and updating seating charts as required.
- Demonstrate full knowledge of outlet operations, promotions, and Hilton standards to enhance the Guest experience.
- Ensure compliance with all brand standards, health & safety, and hygiene regulations at all times.
- Contribute to team spirit and a positive working environment, supporting colleagues to achieve excellent Guest satisfaction scores.
Hostess – Qualifications
- Previous experience in Food & Beverage, Front Office, or Guest Service role, preferably in a 4 or 5 star hotel environment.
- Strong interpersonal and communication skills with a warm, friendly, and professional demeanor.
- Ability to deliver excellent Guest service and create positive first impressions in line with Hilton hospitality standards.
- Good organizational and multitasking skills with attention to detail in a fast paced environment.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Basic knowledge of restaurant reservation systems and seating management is an advantage.
- Team player with a proactive attitude and willingness to support colleagues.
- Good command of English; additional languages are an advantage.
- Well groomed and professional appearance at all times in accordance with brand standards.
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