Hospitality Supervisor

Role Overview

Key Responsibilities

• Supervise contracted cleaning and hospitality personnel and monitor compliance with procedures and service standards.
• Prepare work schedules and coordinate daily, weekly, and periodic cleaning activities across facilities.
• Monitor cleanliness, organization, materials, supplies, tools, and equipment.
• Supervise hospitality support for offices, meeting rooms, business meetings, and official functions.
• Conduct inspections, identify service gaps, follow up on complaints, and coordinate corrective actions.
• Coordinate with internal departments, facility representatives, and service providers to resolve issues.
• Monitor contractor compliance with agreed requirements and technical standards.
• Prepare performance reports and maintain records for inspections, materials, and service activities.
• Ensure activities follow operational, administrative, safety, and workplace procedures.

Qualifications and Requirements

• General Secondary School Certificate or equivalent is required.
• At least 1 year of experience supervising cleaning, hospitality, housekeeping, or related operational services is required.
• Experience monitoring cleaning quality, service standards, work activities, feedback, complaints, and corrective actions is required.
• Knowledge of cleaning materials, tools, equipment, and proper use is required.
• Strong organizational, communication, coordination, and reporting skills are required.
• Training or certification in hospitality, facility management, housekeeping, or cleaning operations is preferred.
• Experience supervising or allocating service personnel is preferred.
• Experience coordinating with outsourced service providers or contractors is advantageous.
• Candidates must provide valid educational, training, and employment or experience documentation when required.