Hire Coordination Specialist (HCS)- UAE

Overview

Hire Coordination Specialist

What You’ll Do As Hire Coordination Specialist

• Principal point of contact, responsible for managing the Contract management & Billing life cycle of customer contracts, proactively setting expectations and communicating changes.
• Lead, support, and guide the Contracts and Billing team to ensure all contract related & billing tasks are completed accurately and on time and provide the structured timely updates to the Manager
• Oversee the department Dashboards, BTT and reports to maintain the set KPIs for the team.
• Takes ownership of resolving all contract-related and billing queries impacting ongoing contracts received from customers or internal teams and thereafter liaising with the appropriate teams to ensure these are resolved promptly to the customer’s satisfaction.
• Perform Validation for all New Contracts generated from SF to M3. This includes reconciling proposals, pricing breakdown, client documentation, purchase order, revenue checks for rental and non-rental, M3 item codes, fleet allocation, Share folder documentation & invoicing details.
• Coordinate with client to confirm deliveries and collections to support timely On Hire Start Date, Estimated End of Hire and Off Hire recognition supported by required acknowledgements sent to client by the CSR. Update and closure of Hire Coordination Cases and task in sales force
• Monitor and maintain day-to-day revenue variations, Secured report alignments, disputed provisions Hire Exchanges across contracts, credit note implications to manage contract accuracy & billing throughout the full contract lifecycle.
• Manage Call-Off Contracts, Master Agreements, Purchase Orders and Rate cards.
• Support LPO follow ups and invoicing requirements, including time sheets & required client summaries.
• Collaborate with CSR, HC and Biller on PO expiry dates and PO value monitoring and maintain necessary updates for LPO extensions in existing M3 agreements.
• Record rental and non-rental revenue movements in weekly secured revenue reports / clients on hire and offhire summary and communicate updates to Finance.
• Participate in month-end finance reviews to confirm revenue recognition impacts arising from contract variations and provide contractual evidence to support the variations.
• Participate in Audits for contracts and supporting documentation to ensure completeness, accuracy and compliance with process requirements.
• Support cross-hire revenue management in M3, including recognition of related supplier cost LPOs raised by Procurement and Logistics.

You Are

• Minimum of 2 years of relevant customer service/ contract administration experience in a business-to-business environment, preferably within rental operations.
• Working knowledge of Microsoft Office and ERP/CRM systems such as Salesforce and M3.
• Good written and verbal communication with attention to detail.
• A collaborative lead with results-oriented approach, through functional mentorship and proactive problem-solving, Ability to manage multiple tasks, maintain data accuracy and meet service level expectations.
• Self-driven, organised and willing to learn all aspects of the hire lifecycle.

Here’s What You’ll Get

• Competitive compensation package
• Industry-leading benefit plans including medical insurance
• Continuous training and development with career growth opportunities
• Safety-focused culture
• Our people are can-do, positive, resilient and persistent.
• If that feels like you, apply now and build your career with the people bringing energy to the world.
• *Submit your resume and academic record today!*
• Equal employment opportunity
• We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences.
• We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
• We are an equal opportunity employer.
• If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.