Help Desk Operator
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Key skills for this role
About the Role
A to Z Services Group is looking for a Help Desk Operator to provide first-level support, troubleshoot technical issues, and ensure timely resolution of service requests. Candidates need a Diploma or Bachelor's in IT, 2+ years of help desk experience, and strong communication skills.
Key Skills for This Role
Responsibilities
- Respond to user inquiries via phone, email, and ticketing systems
- Log and track incidents and service requests
- Troubleshoot hardware, software, and network related issues
- Escalate unresolved issues to the appropriate teams
- Follow up on tickets and ensure timely closure
- Assist users with system access, passwords, and basic IT support
- Maintain accurate records of support activities
- Deliver excellent customer service at all times
Requirements
- Diploma or Bachelor's Degree in IT, Computer Science, or a related field
- Minimum 2 years of experience in a Help Desk, Service Desk, IT Support, or Customer Support role
- Familiarity with ticketing systems and Microsoft Office applications
- Strong communication and problem solving skills
- Ability to work under pressure and manage multiple tasks
- Fluency in English; Arabic is an advantage
Full Job Posting
Job Overview
- We are looking for a Help Desk Operator to provide first level support to users by handling inquiries, troubleshooting technical issues, and ensuring timely resolution of service requests.
- The ideal candidate should have strong communication skills, a customer focused attitude, and basic technical knowledge.
Key Responsibilities
- Respond to user inquiries via phone, email, and ticketing systems.
- Log and track incidents and service requests.
- Troubleshoot hardware, software, and network related issues.
- Escalate unresolved issues to the appropriate teams.
- Follow up on tickets and ensure timely closure.
- Assist users with system access, passwords, and basic IT support.
- Maintain accurate records of support activities.
- Deliver excellent customer service at all times.
Requirements
- Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
- Minimum 2 years of experience in a Help Desk, Service Desk, IT Support, or Customer Support role.
- Familiarity with ticketing systems and Microsoft Office applications.
- Strong communication and problem solving skills.
- Ability to work under pressure and manage multiple tasks.
- Fluency in English; Arabic is an advantage.
Preferred Qualifications
- Experience with Help Desk or Service Desk software.
- Knowledge of IT support processes and customer service best practices.
Salary
- Competitive salary package (to be discussed during the interview).
Application Questions
- Do you have a valid QID with NOC or transferable visa?
- How many years of experience do you have in a Help Desk, Service Desk, IT Support, or Technical Support role?
- Which ticketing systems have you used?
- What is your expected monthly salary?
- How soon can you join if selected?
- Are you willing to work in rotational shifts & weekends?
Work Location
- In person
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